Job Description

JOB INFORMATION
Requisition ID: 9532
Number of Vacancies: 1
Department: Information Technology Services (20000014) - End User Devices (30000038)
Salary Information: $114,168.60 - $142,669.80
Pay Scale Group: 11SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Shift:
Posted On: May 29, 2024
Last Day to Apply: June 5, 2024
Reports to: Director, IT Customer ServicesThe Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."Career OpportunityA great opportunity within the Information Technology Services.What you will doReporting to the Director - IT Customer Services, the incumbent is responsible for overseeing and coordinating the activities of the End User Devices section in order to ensure that the entire life cycle of endpoint hardware and software assets (non-mobile and mobile) are managed efficiently and in a cost effective manner.Additionally, the incumbent will lead and provide day-to-day technical guidance to a group of technical staff in the End User Devices functional area. Responsibilities involve assessing, planning and addressing the TTC\'s current needs and future requirements by maintaining Endpoint state of good repair, ensuring supply of Endpoint equipment & software on a just-in-time basis, ensuring an accurate TTC-wide inventory of Endpoint hardware & software.The incumbent must be able to frequently interact with customers at all levels, efficiently manage multiple projects and initiatives at all times.You will be responsible for Strategy and Planning where you will oversee strategy and management of all end user devices services; and provide leadership, vision, and direction for the End User Devices team responsible for end user devices management and service management, including hardware and software operating standards, ensuring efficient day-to-day operations, and engaging customer experiences.You will take care of operations management where you will manage manage a diverse inventory of all IT Services hardware (server, storage, network, mobile and non-mobile end user devices); manage a planned deployment of approved end user devices software to all supported end user devices (mobile and non-mobile).You will be responsible for hiring, assigning responsibilities, determining priorities, and establishing performance standards and expectations for the End User Devices section to maintain a high-performance team. Facilitates the building of staff expertise, team cohesiveness, and open communication. Promotes and facilitates strong working relationships with other teams across the organization.You will be responsible for Hardware Lifecycle Management - Requirement identification, Asset Acquisition, Replacement Planning, Maintenance/Repair planning, Decommission, Reuse and Disposal and Verification.You will also manage the Software Lifecycle - Requirement identification, OS upgrades and Patch Management and Verification and Reporting.Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer. Perform related duties as assigned.What Skills You BringApply analytical skillsCommunicate in a variety of mediumsEngage in organizational developmentPlan and organize activities / projects to meet section and organizational goalsManage projectsDemonstrate specialized expertise and knowledge in the assigned fieldManage conflictWhat Qualifications You Bring

• Bachelor\'s degree in Computer Science, Information Systems, or a related area or equivalent combination of education and progressive, relevant, and direct experience in technical infrastructure and supervisory experience required.
• Experience in end user services, proven project delivery capabilities, operational/support background, strong process management skills, proven track record of leading significant change and transformation.
• Significant expertise in end user technologies including desktop/laptop devices, mobile, end-user computing, configuration and management tooling, service desk, governance and compliance.
• Understanding of Office 365 and its collaboration tools.
• Experience with MS Collaboration Tools such as MS OneDrive.
• Experience with Mobile Device Management solutions.
• Effective at presenting information and responding to questions and/or concerns from management and staff.
• Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
• Familiarity with ITIL and IT service management best practices.
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for end user devices and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modeling and leadership.
• Self-starter, creative thinker.
• Excel skills intermediate or advanced.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues\' well-being.

Commitment to EDIThe TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission