Job Description

The Manager, End User Computing, will work collaboratively with the IT Leadership team, business stakeholders across the organization and partners to lead and develop a team of experts to provide superior end user experience through delivered products and services that enables our businesses.

This role will be responsible for product/service introduction, customer projects and incidents through executing the strategy, providing leadership and ongoing management for operational readiness and support.

The successful candidate will work to deliver key business transformation initiatives as defined by the strategic plan while improving the reliability, predictability, and performance of the environment. The successful candidate will manage end user experience for a dynamic, fast growing business covering manufacturing, retail, transportation, natural resources, and consumer products.

Your Focus:

• Deliver a user experience that enables a simple, efficient, relevant and pleasant service
• Support, develop and empower people and cultivate a high-performance team
• Deliver on product and service introduction that is operational (monitored, trained, and supported)
• Sponsor the delivery of projects, requirements, scope, prioritization, timeline and cost
• Manage and prioritize the workload and deliver to commitments
• Manage risks and vulnerabilities to ensure a secure environment
• Manage to operating expenses and capital budgets

You Have:

• Education Required: Bachelor\xe2\x80\x99s degree
• Years of Experience Required: 7+ Years of Management in Infrastructure, Operations, and IT Service Delivery
• Experience in Complex IT Environments (preferably End User)
• Experience Leading and Coaching Diverse Teams
• Experience with Agile Development and Delivery, and SCRUM
• Experience in Continuous Improvement (Lean, Six Sigma)

JDI IT: Who we are and what we offer

At JDI IT we believe that what people experience matters more than technology!

With over 300 employees, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies, which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries. From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and \xe2\x80\x9cgetting it done\xe2\x80\x9d!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

Additional Information

• Posting Date: Sep 15, 2023

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Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

J.D. Irving