Job Description

What is the opportunity?
The Digital Platform & Engineering (DP&E) Business Operations Manager will centralize and align critical financial, risk, and reporting capabilities across our business and technology teams. This role will lead DP&E's financial management strategy and execution, including operating plans, AppDev recovery, and service chargeback models. Additionally, it will establish and execute a framework to manage risk and regulatory activities effectively. The incumbent will collaborate with stakeholders in financial planning, risk offices, and DP&E resource managers to ensure seamless delivery of initiatives.
What will you do?
Monthly Executive Reporting: Build and present the Monthly Business Review (MBR), consolidating updates on programs, financials, and risk.
Operating Plan Management: Analyze current and future operating plans, identifying trends and providing budget recommendations.
AppDev Recovery: Ensure funding aligns with resource recovery, enabling resource managers to track staff allocation monthly and address gaps.
Service Chargeback Model: Design and implement a recovery model for non-AppDev projects to streamline processes and reduce administrative burden.
Risk Management: Establish a centralized framework (e.g., working groups) to monitor risks (e.g., Archer findings, server vulnerabilities) and remediation strategies.
Program Management: Partner with program leads to ensure timely communication of updates and alignment with plans.
Stakeholder Management: Collaborate with cross-functional teams and present insights to executive leadership.
What do you need to succeed?
Must have:
5+ years of hands-on financial management experience, preferably in technology or financial services.
Exceptional communication skills: Ability to translate technical concepts for diverse audiences, including executives.
Advanced Excel proficiency: Expertise in building and optimizing large-scale financial models.
Process improvement expertise: Proven ability to design/optimize workflows (e.g., chargeback models, risk processes).
Leadership skills: Experience facilitating cross-functional teams and managing competing priorities.
Analytical rigor: Strong attention to detail and business acumen for vetting qualitative/quantitative data.
Growth mindset: Commitment to staying current with data technologies and industry trends.
Nice to have:
Financial systems expertise: Familiarity with tools like MIS and Planview
Technology domain knowledge: Understanding of AppDev, cloud services, or IT infrastructure.
Risk certifications: Credentials like CRISC, CISM, or FRM, or experience with frameworks (Archer, NIST).
Agile/Scrum exposure: Experience aligning financial/risk operations with agile delivery.
Stakeholder influence: Track record of driving consensus in matrixed organizations.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies
Job Skills Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management
Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-02-04
Application Deadline: 2026-02-25
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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