Job Description

Requisition ID: 179572

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Senior Manager, Product Strategy and Execution, the Manager, Digital Payments Projects is primarily responsible for supporting the team in the delivery of retail digital payments initiatives across Scotiabank\'s Caribbean footprint. This role will be a part of critical department solution to digitize and implement an end-to-end cross-border funds transfer application and transform the way our customers send their funds internationally with us.

Accountabilities:

• Contribute to the development of the strategy, strategic priorities, long term vision and plan for digital payments initiatives in collaboration with the Senior Manager, Director, and the management team.
• Establish a change management process to identify, coordinate and implement strategic priorities across the digital money transfer initiative.
• Act as the key liaison with stakeholders when it comes to communications and messaging.
• Collaborate with Payments/Digital teams on creative solutions, direct project teams during the development of solutions, navigate multiple and competing demands and priorities, and communicate updates to steering committees, senior leaders and business stakeholders.
• Align people strategy initiatives to the Bank\'s priorities to effectively identify challenges and opportunities.
• Support the calendaring of all planning steps including people strategy planning and business planning / alignment in collaboration with business partners.
• Create tools for managers and employees for implementing sustainable change to ensure effective delivery of people strategy programs.
• Establish a two-way communication process with project participants, senior management and all other stakeholders to maintain support, negotiate priorities and ensure initiatives stay on track.
• Guide and support communication efforts (i.e., the design, development, delivery and management of communications) to deliver a consistent message across the organization and initiatives.
• Manage stakeholder communication at various stages of the projects by delivering presentations, chairing project meetings, and providing regular status updates.
• Guide and support training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required.
• Establish an overall planning process, integrating people strategies into project plans for the initiative.
• Ensure that all components (projects, programs, operations) are aligned with the strategic business objectives and priorities of the unit and organization.
• Champion a customer focused and strong risk culture by playing a key role in the people strategy through leveraging the Bank\'s relationships, systems and knowledge.
• Gather a deep understanding of the bank\'s back-office processes that are a part of the wire payments/funds transfers and map out current and future processes.
• Manage project documentation including owner\'s manual, work logs, project documentation, marketing & customer communication.
• Work closely with our digital factory, technology, and project execution team to ensure the projects are delivered within scope, budget, and timeframe.
• Ensure thorough and competent management of initiative\'s schedule, budget, resource allocation, and documentation during the complete lifecycle of the project.
• Own, edit and update active schedules and coordinate all related elements such as short-term forecast/planning.

Education and Experience:

• Detailed-oriented with proven ability to gather, document and articulate complex requirements, and developing/mapping process flows.
• Excellent communication (written and verbal), presentation and collaboration skills, with ability to interact with all levels of the organization.
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization.
• Great relationship management, influencing and negotiation skills.
• Operates effectively in a fast-paced, dynamic environment with tight deadlines and changing priorities with strong sense of team for achieving excellence.
• Proficient in MS Outlook, OneNote, Excel & PowerPoint tools.
• Knowledge of retail banking payments and processes with expertise in digital products and projects is an asset.
• Experience with different solution delivery approaches is an asset. (i.e. waterfall, agile)
• Candidate must be bilingual in the English and Spanish language.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank