Job Description

The Manager, Digital Product Management Enablement plays a pivotal role in driving the adoption and integration of Manulife's digital customer guidelines and standards across global teams to enable our Digital Customer Leadership ambitions. This role blends strategic enablement, and stakeholder engagement to support the evolution of digital product management practices and accelerate digital transformation. The Manager partners with cross-functional teams to embed our guidelines and standards into Manulife's Digital Product Management ways of working

Position Responsibilities:

Enablement & Strategy

Support the rollout, adoption and evolution of our digital customer guidelines and standards across segments. Partner with the GDA training team to develop strategies in support of organizational knowledge build. Partner with GDA segment enablement leads to facilitate adherence and change management of digital standards. Leverage latest ways of working to develop strategies and tactics for realizing digital customer leadership goals inside the organization.

Governance & Strategy

Partner with control functions to evolve guidelines into corporate standards. Contribute to the roadmap for digital governance and maturity measurement. Analyze gaps in adoption and recommend strategies for improvement for existing and new standards.

Stakeholder Engagement, Change Management & Communication

Engage with senior leaders, product owners, and technical teams to promote digital customer guidelines and standards. Develop change management strategies and execute communication plans to align stakeholders on adoption of digital customer guidelines and standards Ensure guidelines and standards have supporting tools, practices and training created to support teams.

Ideal Candidate Profile:

Strong communicator with experience engaging executives and cross-functional teams. Passionate about digital transformation and customer-centric design. Skilled in stakeholder management, outcome-driven planning and agile methodologies. Comfortable navigating ambiguity and driving change in complex environments.

Required Qualifications:

5+ years of experience in digital product management, or transformation roles. Degree in Business, Education, Organizational Development, or related field.

Preferred Qualifications:

Experience in Agile environments and digital enablement. Experience in financial services or insurance is an asset. Familiarity with Generative AI and emerging digital technologies is a plus.

When you join our team:

We'll empower you to learn and grow the career you want . We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words . As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.