Job Description

ORGANIZATION OVERVIEW
Surrey Hospitals Foundation is the largest non-government funder of health care for families in Surrey and the surrounding Fraser Valley communities.
Thanks to the generosity of donors, we help fund every one of our region's major health facilities including Surrey Memorial Hospital and the Jim Pattison Outpatient Care and Surgery Centre. We also support and fund the Czorny Alzheimer Centre, along with many specialized community programs for newborns, children, adults and seniors. From health challenges to extraordinary milestones, we're here for you.
To learn more about us, please visit .
The Manager, Database Administration plays a vital leadership role in managing all aspects of gift processing, donor data integrity, and reporting infrastructure at the Foundation. Reporting to the CFO, this role is the lead administrator of Raiser's Edge NXT and other fundraising technology platforms. The Manager ensures optimal system performance, data quality, and information security while also developing and maintaining analytics capabilities to support strategic decision-making and enhance the donor journey.
RESPONSIBILITIES
Database Systems Management

• Serve as the primary administrator for CRM systems, including Raiser's Edge NXT and other revenue-generating platforms.
• Ensure data hygiene and accuracy across all donor and gift records.
• Oversee report generation and donor list management to support fundraising and pipeline development.
• Collaborate with Foundation teams to define data requirements for events and campaigns.
• Maintain and integrate software platforms including CrowdChange, Asana, Importacular, and iWave.

Data Analysis and Architecture

• Lead the design and implementation of custom dashboards and workflow automations using Microsoft Power Platform tools, especially Power BI and Power Automate.
• Analyze internal fundraising performance and compare trends across the nonprofit sector.
• Provide actionable insights on giving patterns and donor engagement to support strategy.
• Recommend systems and tools for enhanced tracking, segmentation, and analysis.
• Champion continuous improvement and share best practices through collaboration with peer organizations.

Operations & Collaboration

• Provide on-site operational support during events to ensure smooth data capture and management.
• Offer mentorship and guidance to the Finance and Operations Coordinator.
• Perform additional duties and project support as assigned by the CFO.

EDUCATION AND EXPERIENCE
Education: Diploma or degree in Business Administration, Information Systems, or a related field; additional training in computer science, analytics, or fundraising systems is an asset.
Experience: Minimum 5 years of database management experience in a fundraising or nonprofit setting, with advanced proficiency in Raiser's Edge NXT; experience with various online giving platforms is an asset.
Technical Skills:

• Advanced knowledge of Microsoft Office (Excel, Outlook, Word).
• Experience with Power BI and Power Automate for reporting and process automation.
• Familiarity with CRA charitable receipting regulations, PCI compliance, and privacy policy frameworks.

Analytical and Organizational Abilities:

• Strong attention to detail and problem-solving skills.
• Ability to lead system troubleshooting, upgrades, and workflow optimization.
• Skilled in interpreting data to guide decisions and improve donor strategies.

Communication & Leadership:

• Effective verbal and written communication across all levels of the organization.
• Able to coach and lead others in gift processing best practices.
• Demonstrated professionalism and self-motivation with minimal supervision.
• Collaborative approach and capacity to thrive in a dynamic team environment.

WORKING CONDITIONS

• This is a Full-Time permanent position.
• This position is in-house at the Surrey Hospitals Foundation office located at Surrey Memorial Hospital.

SALARY
$75,000 to $90,000
WHAT WE HAVE TO OFFER
Our total compensation package includes:

• Competitive salary to commensurate with your experience and skills;
• Excellent benefits through the Fraser Health plan, including extended health, dental, disability and life insurance;
• Participation in the British Columbia Municipal Pension Plan;
• Additional time off with our Nine-Day Fortnight program (every 2nd Friday off) and;
• Four weeks of vacation to start.

Surrey Hospitals Foundation actively encourages all qualified individuals to apply, including those with historical and/or current barriers to equity. We are committed to upholding and fostering diversity, equity, and inclusion in our workplace and strive to reflect in our team the diversity of the region that we and our health care facilities serve. We value the contributions and experiences that each person brings and welcome those who can further contribute to the rich diversification of knowledge and skills at our Foundation.
If you face any barriers to employment and/or require accommodations during the recruitment process, please feel free to contact our team in confidence.
APPLICATION PROCESS
If you are interested in this career opportunity, please submit your cover letter and resume by Friday, July 11, 2025.
We thank all applicants for their interest in this role. However, only candidates under consideration will be contacted directly.
*** Please ensure when applying for a position with Surrey Hospitals Foundation to be aware of recruitment scams and do not download any software/applications or provide any personal financial information to a third party. If you are selected for an interview or offered a position, you will be contact directly by our People and Culture Manager. ***
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