Job Description

Primary Locations: St-Hubert, Prince Edward Island

Attendance: On-site

Employee Status: Regular

Schedule: Full-time

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in peopleaAEURA(TM)s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.a,

***Please note that the incumbent will be assigned to 1 branch in Saint-Hubert :a, 6250 BOUL COUSINEAU SAINT-HUBERT QC J3Y 8X9

Need to be available on some Saturdays as well as Wednesday and/or Thursday evenings until 8pm.

This position reports to a Branch Manager.a,

Your rolea,

• Guide and coach the team of representatives in identifying clients' financial needs
• Make sure the team promotes the Bank's products and services and refers clients to the right resources.
• Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
• See that the branch's operational activities are carried out efficiently
• Build loyalty by maintaining close relationship with clients and offering them quality service

More specifically, you will:

• Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
• Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
• Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
• Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities

Exigences externes

Competencies required

• College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
• Experience in personnel management and coaching
• Experience in business development and customer servicea,

Preferred competencies

• Knowledge of financial products and services

Your benefits

In addition to competitive compensation, upon hiring youaAEURA(TM)ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employeesaAEURA(TM) ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.aAEURAaAEURA Our mission is to have a positive impact on peoples' lives.a,

Our core values of partnership, agility, and empowerment inspire us,aAEURAand inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.aAEURAa,

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.a,

We welcome all candidates! What can you bring to our team?a,

aAEURAReady to live your ambitions?a,

#LI-MC1

Particular Condition:Selected candidates must complete online tests as part of the recruitment process. Work hours can vary depending on operational needs.

JobField: Advisory Services, Personal Banking

Unposting Date: 2022-11-04

Job Number: MAN0043Y

Posting Date: 2022-10-27