Job Description

Janssen Inc. is currently recruiting for a Manager, Customer Research and Analytics (MCRA) located in Toronto, ON.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at and follow us @JanssenGlobal.

Reporting to the Manager, Insights & Strategy as part of the Market Engagement Excellence (MEE) team, the MCRA is an integral partner to an internal operations unit leading insights and analysis for a portfolio of brand teams. We are responsible for crafting new insights through data analysis and Market Research and applying these to the business context. Applying strong teaming and collaboration, we shape brand strategy and influence business decisions.

Are you endlessly curious about the true drivers of business performance and keen to discover new business insights? Do you love analyzing data and solving significant business challenges through discovering new findings? Do you thrive in a dynamic environment where you can navigate multiple projects and priorities? Are you a natural at building positive, collaborative, relationships with business partners and thriving in a matrix organization?

If you respond to these questions, we would love to hear from you!

Key Responsibilities:

Impact the strategic direction of the brand by translating data analysis and market research findings into meaningful insights and recommendations aligned to the needs of business partners.

Apply internal consulting skills including consultative listening, problem definition, negotiating tradeoffs, and management of internal client expectations.

Demonstrate deep understanding of datasets (IQVIA, internal CRM and Patient Support System) available and perform accurate and credible analysis.

Design and execute Market Research initiatives to meet business insights needs.

Actively cultivate strong, positive, internal partnerships with cross-functional business partners.

Communicate complex information in a clear, concise, and meaningful way to add relevance and impact.

Lead multiple projects, actively prioritize effort, and proactively communicate progress.

Effectively manage external partners and vendors to deliver the highest quality results.

Shape KPIs and Metrics to illuminate progress to strategic and tactical priorities.

Maintain the highest standards of integrity and remain audit-ready with data governance and market research management.

Johnson & Johnson