Job Description

Manager, Crew Performance, In-Flight Service

Location:

Toronto, ON

Reports to:

Senior Director, In-Flight Service



Role Overview

The Manager, Crew Performance is a strategic leader responsible for advancing crew performance initiatives and ensuring compliance with regulatory and corporate standards. This role serves as the primary liaison between In-flight Services, CUPE and Air Canada's Labour Relations team. The Manager, Crew Performance plays a pivotal role in shaping policy, grievance resolution, and union relations while fostering a collaborative, productive and inclusive work environment.

Key Responsibilities

Lead initiatives that drive crew performance across multiple bases. Serve as a liaison between the In-Flight Service department, CUPE and Air Canada's Labour and Legal teams; ensure open communication and alignment. Represent Air Canada Rouge in high-level union and company meetings, negotiations, arbitration and mediation. Oversee the grievance process and ensure timely, fair and effective resolutions. Develop and implement strategies, programs and policies that support a positive and high-performing culture. Coach and mentor In-Flight Management on best practices in performance management and employee relations. Monitor crew performance data to identify trends and opportunities for systemic improvement. Partner with Labour Relations and Legal to resolve complex employee matters and ensure consistent compliance with the Canada Labour Code. Collaborate with senior leadership to align crew performance strategies with corporate goals, safety standards and service excellence.

Education & Qualifications

Bachelor's degree in a relevant field. Minimum 5 years in a senior supervisory or management role within In-Flight Service, with proven experience in progressive discipline and labour relations. Strong knowledge of Canada Labour Code and federal sector regulations. Experience managing grievance processes and preparing for arbitration. Demonstrated ability to analyze operational issues and deliver strategic recommendations. Bilingual (English and French) preferred.

Why Join Us?

At Air Canada Rouge, we believe in creating an environment where our employees can thrive and make a meaningful impact. Joining our team means:

Influence and Leadership: Shape labour relations and performance strategies at a national level. Collaborative Culture: Work alongside passionate professionals committed to safety, excellence, and innovation. Diversity and Inclusion: Be part of a workplace that values and celebrates diversity, ensuring every voice is heard and respected. Travel Opportunities: Enjoy occasional travel and experience the dynamic world of aviation.

Diversity & Inclusion

Air Canada Rouge is committed to fostering a diverse and inclusive workplace. We celebrate the unique contributions of our employees and encourage all qualified individuals to apply. As an equal opportunity employer, we strive to create an accessible and rewarding environment for all.