Job Description

A career as a Manager, Credit in the Small-Ticket Credit team

means leading with purpose, mentoring a high-performing team, and making impactful credit decisions that balance risk and opportunity. This role offers the chance to shape the credit experience for clients while fostering a culture of collaboration, innovation, and continuous improvement.


This employment opportunity allows you to make a real difference by applying your leadership, financial analysis, and decision-making expertise in a fast-paced, customer-focused environment.

Your role

Lead and support

a team of credit professionals by providing coaching, mentorship, and performance feedback.

Adjudicate

credit applications within your authority and prepare recommendations for higher-level approvals.

Ensure

timely and accurate processing of credit applications in line with policy and risk appetite.

Investigate

potential fraud and validate the authenticity of financial documents and statements.

Collaborate

with internal stakeholders to communicate decisions, manage appeals, and improve processes.

Monitor

team performance and contribute to continuous improvement initiatives.

Specify

terms and conditions for approved applications or clearly communicate reasons for declines.

Your team

The Small-Ticket Credit team is a dynamic group of professionals who work collaboratively to deliver exceptional service and sound credit decisions. You will report to the National Credit Director, Small-Ticket and be part of a team that values agility, innovation, and proactive problem-solving.


We aim to offer you maximum flexibility to support your quality of life, including a hybrid work environment and adaptable scheduling.


The company values continuous development and internal mobility. Our personalized training programs, based on experiential learning, help you master your role and explore new areas of expertise. Tools such as the Data Academy, language training, Harvard Learning Center, and coaching and mentoring support are always available to you.

What you bring

Post-secondary education in business administration or equivalent experience. At least 4 years of experience in a supervisory or management role. Minimum of 3 years of experience in the financial industry. Strong knowledge of credit policy and financial statement analysis. Proven ability to lead, coach, and motivate a team in a fast-paced environment.

Soft skills to highlight in your application

Leadership and team-building Communication and interpersonal skills Analytical thinking and attention to detail Conflict resolution and negotiation Adaptability and decision-making under pressure

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we're looking for talented individuals to join us on this exciting journey. While you'll begin your role at a CWB location, you'll be part of a forward-thinking team preparing for a seamless move to NBC.

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!