Job Description

Posted: November 3 2023
Application Deadline: November 17, 2023 Manager, Conferences & Special Events
Conference & Special Events
Professional Staff Group
Regular Full-Time Classification: Band E
Salary Rate: $63,882- 78,039 (Based on 37.5 hours per week) Overview StFX is a top ranking Canadian university and we are seeking a Manager, Conference Services & Special Events to be a part of the Ancillary Services team. This opening is a full time position commencing as soon as possible. Reporting to the Director, Ancillary Services, the Manager is responsible for and supervises the events, bar services, AV and financial aspects of the Conferences and Special Events Department. They assist with operations at the Keating Centre, including the financial aspects of the facility. They oversee and collaborate on many key institutional events, including graduations, X-Ring ceremonies, Homecoming, Welcome Days) Key Responsibilities

• Manage Supervisor of Conferences and Special Events. Provides proper support and instruction to staff to ensure seamless events take place and excellent customer service is provided for University and external events.
• Manage Bar Services Supervisor to ensure the University Liquor License is upheld, excellent customer service is provided, accurate billing is completed, and improvements to bar services are on-going.
• Manage Financial Analyst. Work with this position to ensure accurate and timely invoicing for clients and payment of vendors. Ensures that aging summaries, deposits and collections are complete in a timely manner.
• Manage Media Services Technician - Responsible for providing a wide range of hands-on technical assistance in the operation of multimedia equipment, including resolving connectivity issues, troubleshooting audio visual equipment, and working with large group events.
• Takes lead on all major conference groups at StFX including identifying conference requirements and completing contractual agreements with the clients. Provide senior point of contact for clients, draft quotes, contracts and agreements.
• Define, specify, and request support from various University departments for conferences including, but not limited to, food service, operations, security, housing, facilities management, and media services. Conduct weekly meetings with various departments to prepare for upcoming events.

Qualifications

• A minimum Diploma in Hospitality, Business or equivalent
• Minimum of 5 - 7 years supervisory experience
• Experience leading / managing customer service focused projects
• Excellent interpersonal, communication (oral and written) and organizational skills
• Experience working with and communicating to customers a must
• Able to balance the job requirements while considering multiple stakeholders
• Demonstrated creativity, resourcefulness with superior judgment and decision-making skills
• Experience with facility and/or conferencing booking software would be considered an asset
• Strong work ethics and success at working in a team environment
• Ability to multi-task and follow-up with an eye for detail
• MS office suite (Excel, PowerPoint, Word) experience helpful

Application Instructions Closing date for applications will be November 17, 2023 at 5:00 pm. To apply please submit a letter of application and a resume in confidence to Human Resources, StFX University at careers@stfx.ca. Only those selected for an interview will be contacted. St. Francis Xavier University is located in Mi\'kma\'ki, the ancestral and unceded territory of the Mi\'kmaq People. Our institution is committed to upholding the values of equity, diversity, inclusion and accessibility. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including Indigenous persons (especially Mi\'kmaq), racialized persons (especially African Nova Scotians), persons with disabilities, those who identify as women and/or 2SLGBTQIA+ and any others who would contribute to the diversity of our community. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority. We are also committed to the elimination of barriers to participation for persons with disabilities. Should you require an accommodation during the recruitment process, please contact Human Resources at hr@stfx.ca or 902-867-5038. About the Ancillary Services Department Ancillary Services provides many important services that support StFX\'s core functions - teaching and research. Each day we strive to enhance the campus experience for students, faculty, staff and visitors. All of Ancillary Services proceeds stay on campus and supports academic, research, infrastructure and student programming initiatives. About St. Francis Xavier University Established in 1853, St. Francis Xavier University (StFX) is consistently recognized as one of the best universities in Canada. StFX exceeds the needs of today\'s undergraduates through providing the very best academic experience - outstanding teaching, exceptional hands-on research opportunities, and global exchanges - all within Canada\'s most vibrant and inspiring residential campus. Here, the focus is on the academic and the personal development of every student, making community and social engagement a large part of the learning experience. Our students are academically strong and highly engaged in every aspect of life, determined to make a positive impact on the world.
In 2022, Maclean\'s annual university rankings put StFX #1 in student satisfaction and #2 in reputation across Canada in the primarily undergraduate category. For more, visit www.stfx.ca About Antigonish, Nova Scotia The beautiful and historic town of Antigonish is located within the northeastern corner of Nova Scotia. Only a 15-minute drive from the ocean and a two-hour drive to major urban centres, Antigonish is a family-friendly community with a diverse and growing population and provides access to excellent education at all levels. The town is surrounded by rolling countryside and beautiful beaches and is a hotspot for outdoor recreation, sports and other active lifestyle activities. Antigonish supports a vibrant culture in the arts with music, performing arts, visual arts and crafts, and fabulous festivals happening throughout the year. For more information visit www.townofantigonish.ca or www.visitantigonish.ca.