Job Description

Req ID: 24845
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 05/12/2024Job SummaryReporting directly to the Manager Compliance & Enforcement, the successful candidate will assume full responsibility for managing all facets of the By-Law Enforcement and Licensing section, overseeing a team of supervisory, administrative, and frontline Municipal Law Enforcement Officers.Duties and Responsibilities

• Supervise and direct the activities of Municipal Law Enforcement Officers, ensuring adherence to over 30 By-Laws including Zoning, Property Standards, and Noise Control.
• Manage the Business Licensing Unit, , to ensure the delivery of exceptional service in licensing trades, fixed locations, and charity gaming.
• Develop and execute detailed plans, reports, and policy recommendations for senior management, standing committees, and council members.
• Present fact-based reports to council, employing persuasion skills to achieve desired outcomes.
• Oversee supervisors to deliver daily operations of assigned staff, including workload distribution, performance evaluation, and management of vacation and overtime requests.
• Develop and administer the annual budget for the unit, ensuring adherence to financial guidelines and contributing to the divisional budget development.
• Ensure compliance of license and permit holders with by-law requirements, financial obligations, and operating agreements.
• Implement compliance and quality assurance frameworks through regular reviews, audits, and surveys.
• Collaborate with external stakeholders and relevant city divisions to address service concerns and ensure program compliance within a politically sensitive environment.
• Conduct risk assessments of applicants and develop risk management plans in coordination with internal and external partners.
• Develop proactive enforcement plans, implement operations, and plan and execute incident management delivery.
• Resolve complex complaints and concerns, providing recommendations to the Mayor and/or Members of Council.
• Prepare annual work plans aligned with Service Area Business Plans, incorporating key compliance and licensing initiatives.
• Represent the division in meetings and initiatives with other divisions, service providers, and government bodies.
• Maintain accuracy, security, and integrity of database information.
• Support strategic divisional and corporate initiatives as needed.

Skills and Qualifications

• Must have a post-secondary education, preferably in Public Administration, Business Administration, Law Enforcement, or related fields. Equivalent experience may be considered.
• Minimum of 5 years of progressive experience, including at least five years of management or supervisory experience in a public sector, enforcement and/or operational environment.
• Proven ability to lead diverse teams, emphasizing innovation, collaboration, transparency, and accountability.
• Excellent writing skills for preparing detailed business proposals and corporate reports.
• Extensive experience in managing licensing processes and administration, including application, issuance, renewal, and appeals.
• Proficiency in financial analysis and reporting, budget development, expenditure forecasting, and interpreting financial reports.
• Strong knowledge of relevant by-laws and government legislation, with the ability to interpret complex language.
• Effective communication and persuasion skills to advise elected officials, stakeholders, and the public.
• Superior critical thinking and decision-making abilities, with an innovative and outcome-oriented approach.
• Flexibility to manage multiple tasks in a fast-paced environment with shifting priorities.
• Advanced computer skills in Microsoft Word, Excel, and PowerPoint. Knowledge of SAP and workflow management systems is an asset.

Hourly Rate/Salary: $ 109,154.00 - $ 145,540.00
Hours of Work: 35
Work Location: Mavis North, Enforcemnt/C Stor
Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Compl & Lic and Charity Gamin Enf
Non-Union/Union: Non UnionA Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.All personal information is collected under the authority of the Municipal Act.Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.Learn more about the City\xe2\x80\x99s commitment to .Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

City of Mississauga