Job Description

Employment Status: Regular Full-Time





? Pension ? Dental Insurance ? Disability Insurance ? Health Insurance ? Life Insurance


? Weekdays

Manager, Community Programs

Competition Number:

16329

Primary Work Location:

Waterloo Memorial Recreation Complex - Community Pavilion

Posting Status:

Internal / External Job Posting

Salary Range:

$112,522 - $140,663 (Band D)

Number of Positions:

1

Employment Group:

Management

Job Status:

Regular, Full Time

Posting Release Date:

March 13, 2025

Hours of Work:

35 hours / week

Posting Closing Date:

March 30, 2025

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.



Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.



For more information about the City of Waterloo's

Strategic Plan, Vision, Values and Guiding Principles,

please click here:

City of Waterloo 2023-2026 Strategic Plan

.

What we offer:

Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; Dedication to the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey; Certification as a Living Wage Champion; Fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up; Defined Benefit Pension Plan (OMERS) eligibility for all employees; Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime; Substantial internal and external training and development opportunities; Opportunities to get involved and give back to the community; Employee-wide events, activities, site visits, BBQs, etc.; Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, So much more!

What you will do:

Reporting to the Director of Community Programming and Outreach Services, your primary responsibilities will include, but are not limited to, the following:


Manage and provide leadership for the Community Support Services team and the Community Programming team to ensure successful development and delivery of programs and inclusion services for children, youth, adults, and seniors Manage program planning, evaluation processes, and implements strategies to meet divisional business plans, in alignment with the City's Get READI Plan, growing community needs, and strategic initiatives within the City Provide oversight and leadership to full-time employees, part-time employees, and volunteers, including recruitment, onboarding, training, development, and performance management based on corporate practices Actively demonstrate and promote exceptional customer service ensuring a high level of customer satisfaction; leverages technology to enhance the customer experience Conduct regular reviews of the section's performance relative to customer satisfaction, complaint resolution, potential partnerships, budget performance, divisional performance metrics and long term planning Work collaboratively with internal partners including the READI team, Recreation Services, Marketing and Communications teams to ensure coordinated, seamless delivery and promotion of inclusive and accessible programming Collaborate effectively with the operations team on community program matters related to the Pavilion and Recreation Complex Establish and manage successful and achievable work plans to meet program goals and objectives while considering the core principles of inclusivity, accessibility and affordability within Community Programming and Outreach Services team Create and manage the annual and ten (10) year operating and capital budgets for the section and integration into the division's budget, including oversight of the City's Ontario Health budget and associated performance measurement and reporting requirements; responsible for the planning, budgeting, forecasting of expenditures within the Community Programs section Identify, assess, and manage risk with regards to program development, new initiatives, grant funding, and partnerships Develop and maintain internal and external partnerships to leverage resources and to achieve maximum benefit for the City and the community Remain current with best practices and provide expertise on services that directly affect children, youth, adults, seniors as well as the provision of direction inclusion support services within the organization and as they relate to other divisions and departments as needed Identify and evaluate opportunities related to grant funding and assist in the preparation of applications to aid in program development and/or enhancement, ensuring effective project management is in place Promote a supportive environment where employees can work collaboratively with other team members internal and external to the Department Ensure a healthy and safe environment for customers and staff Ensure community programs and inclusion services operate in full compliance with health and safety, accessibility, employment standards, and other relevant regulations and legislation Prepare reports, presentations, and memos related to divisional needs and present findings to partners and senior management on initiatives and results within the division Attend Council meetings, committees or other required public meetings as required to present recommended courses of action and updates on projects and initiatives Participate on corporate committees, initiatives and projects as required Other duties as assigned

What you will bring:

Bachelor's degree in Recreation and Leisure, Health Studies, Gerontology, Community Development, Business, Public Administration, or a related field with a minimum of five (5) years experience in the field of community services developing, delivering, and leading programs and services for children, youth, adults, and seniors. Equivalent combinations of education and experience may be considered Municipal, public sector or related work experience is preferred, with the ability to work with a variety of internal and external partners, including Council Previous leadership experience managing cross-functional teams, developing staff, leading people through change, delivering high quality outcomes in dynamic environments, and fostering relationships across a large corporate setting Demonstrated knowledge and understanding of Ontario Health funded Community Support Services in the Region and the Ministry's Senior Active Living Centre Program guidelines Prior experience working with specialized populations and/or an understanding of best practices related to the provision of inclusive programs and services Excellent customer service skills with the ability to interact effectively with the public, internal customers and other partners Demonstrated ability to develop, monitor, and evaluate organizational plans with experience planning and managing budgets; Prior experience with project management as it relates to grants, overseeing budgets and associated deliverables Excellent communication, teambuilding, and interpersonal skills with proven ability to work collaboratively Ability to function well under pressure, and respond to the changing demands and priorities of others Superior analytical and problem-solving skills to think creatively, identify options and resolve complex issues Ability to work well in a fast-paced, team environment, and effectively manage multiple projects and tasks simultaneously Proficiency using Microsoft office programs, including Word, Excel, and Outlook Current Standard First Aid/CPR-C or willingness to obtain Willing to participate in ongoing training and development Ability and willingness to travel to various worksites, as necessary, utilizing reliable, safe and efficient methods of transportation is required to perform the job A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment Strong commitment to delivering quality customer service Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

A Police Criminal Record and Judicial Matters Check satisfactory to the City will be required as a condition of hire Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable Applicants may be required to undergo testing as part of the recruitment process

Hours of Work: A flexible schedule is required that will include supporting day, evening and weekend operations

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.



Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.