Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important?

We are seeking a highly motivated and experienced Community Team Manager to lead and manage our community team. As the Community Team Manager, you will be responsible for developing and executing strategies to build and engage our vibrant community of followers. You will oversee a team of community moderators, working closely with them to ensure a positive and inclusive environment for our users. This is a key role in our organization, as the strength of our community directly impacts our brand reputation and user satisfaction.

What you\xe2\x80\x99ll do

Community building, social listening, escalation, and issues management

Compile and evangelize results, learnings, and best practices

Act as the internal voice of the customer

Review comments and feedback, and triage solutions with internal teams (Customer Service, PR, Legal, Consumer Affairs, Marketing, etc) to add value to the user\'s experience and foster a positive community.

Work with Category and Digital Marketing teams to develop and execute integrated marketing releases on social channels including contesting and campaign specific marketing pushes on social sites.

Show measurable results in community engagement and growth.

What you\xe2\x80\x99ll need

Proven community management experience \xe2\x80\x93 3-5 years

Strong leadership skills, with the ability to inspire and motivate a team and foster a collaborative work environment.

Demonstrated social media expertise from strategy through execution

Deep understanding of social media channels (Facebook, Twitter, Instagram, Pinterest, etc.)

Working knowledge of social media tools (Sprout Social and Meta Business Suite)

Excellent writing and editing skills

Excellent communication skills

Post-secondary education, with social media, digital marketing, or PR certification

A passion for customer service

Exercise sound judgment to issue resolution of day-to-day operational challenges

Ability to work with autonomy, follow instructions and work as part of an integrated team

Ability to execute with flawless detail while keeping visibility of the broader strategy

How you\xe2\x80\x99ll succeed

In our Loblaw Marketing department, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We\xe2\x80\x99re able to keep innovating because our colleagues are passionate about their work and excited about the future.

Loblaw recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw