Job Description

Job Posting Title Manager, Communications
Job Category Communications
Language Requirements Bilingual / Bilingue
In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'eventualite ou un candidat bilingue qualifie n'est pas disponible, un candidat unilingue qualifie sera considere.
Flexible Work Agreement Type Hybrid / Hybride
Posting End Date 2025-10-05
Job Grade L1 Zone A
Pay Range Commensurate with Experience / Selon l'experience
Job Summary The Communications Manager will be responsible for developing, executing, and advising on comprehensive communications strategies and initiatives that align to NAV CANADA's broader corporate direction, foster employee engagement, promote company goals and initiatives and considers company reputation from both an internal and external perspective.
This position reports to the Manager, Strategic Communications, and will lead a team of communications professionals to ensure the delivery of clear, consistent, and impactful messaging across a variety of channels and audiences.

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Diverse and inclusive workforce

In this role you will:

• Develop, implement, oversee, and advise on the implementation of integrated communication initiatives, strategies, plans, and products that promote the understanding of company initiatives and goals, align with corporate direction, enhance brand and reinforce company values and objectives.
• Guide strategy and key messaging behind campaigns for diverse channels, including associated budgets and resources.
• Oversee and contribute to the creation, distribution, publishing, and delivery of communications initiatives and strategies and/or collateral for various platforms, including digital signage, newsletters, social media, corporate websites, presentations, print products, key messages, FAQs, etc.
• Engage, collaborate, cultivate, and manage relationships with cross-functional and regional business partners and stakeholders to ensure alignment of messaging. Ensure the collection of metrics and analyze performance to evaluate effectiveness of campaigns and optimize strategies for maximum return on investment.
• Mobilize, guide, coach, and develop team members on practices and processes related to communications.
• Assist on occasion with other communications duties as directed by the Manager, Strategic Communications. Stay informed on corporate direction, employee engagement best practices, ANSP and broader aviation industry trends to tailor strategies that address sector-specific challenges and opportunities, evolving employee needs and enhance communication effectiveness.
• Manage vendor relationships, including briefing of professional service providers on creative or business requirements to ensure successful delivery of products/services.

What you bring:

• Post secondary education in public relations, communications, journalism, or a related field, or an equivalent combination of education, training and experience
• 7+ years of experience in communications, with emphasis on strategic or employee communications.
• Experience managing, developing, and implementing comprehensive and/or sensitive communications strategies in complex and dynamic environments.
• Experience planning and coordinating heavy and changing workloads.
• Experience providing communications advice and recommendations to clients and senior management on complex files.
• Experience in establishing and maintaining collaborative relationships.
• Experience managing and working with vendors (e.g., agencies, writers, graphic designers, etc.)
• Experience developing presentation materials and presenting to clients/stakeholders/executives.
• Experience supervising staff in the development or implementation of communications strategies and products, as well as the mentoring, coaching, and development of staff.
• Experience with event planning.
• In-depth knowledge of communications planning, communications practices, and the use of communications in business environments.
• Knowledge of communications project management practices.
• Knowledge of managerial practices and approaches.
• Knowledge of Microsoft Suite of products and their uses.
• Knowledge of Adobe Creative Suite, digital photography, videography, and other multimedia products for use in the delivery of communications to audiences.

How others describe you:

• Detail oriented with exceptional writing, editing, and verbal communication skills.
• Ability to craft and convey clear messages on complex subject matter and communicate effectively to general or executive audiences.
• Ability to work collaboratively in a team environment as well as independently.
• Ability to manage multiple projects simultaneously or conflicting priorities.
• Ability to engage business units and stakeholders and foster strong relationships.
• Ability to gather insights stakeholders and metrics, analyze metrics and/or feedback, and make informed decisions.
• Ability to creatively problem solve.
• Ability to foster a collaborative and high-performing team environment.

Working Conditions:

• This position is based at the Ottawa Head Office and is classified as a Hybrid position requiring incumbent to be on site a minimum 3 days per week.
• Fast paced environment with competing priorities and tight deadlines.
• Exposure to sensitive and/or confidential information.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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Skills Required