Job Description

Overview

Are you a professional in the field of insurance claims adjudication with management experience and a track record of service excellence? In this role as a Manager, Client Services you'll lead a team in Claims Intake and Adjudication Services responsible for making decisions on initial claims eligibility, wage-loss benefits, and health care benefits. Your work will assist your team to expedite the claims process to help injured workers receive the benefits they need, maintaining income continuity while they are off work, health care interventions and return to work support.

This is an opportunity to take your career to the next level - managing in a large, complex claims environment - providing technical advice, supervision, and direction to senior adjudicative staff. Consider joining a dedicated team with a mission to provide compassionate service, deliver timely and well-reasoned decisions, and to communicate effectively with workers and employers.

At this time, this is a hybrid position where you'll work primarily at home and occasionally work on-site at your assigned office.

What you'll do

As a Manager, Client Services you will:

• Provide leadership and direction to staff that conduct investigation and initial adjudication for workers' compensation claims
• Manage all aspects of claims and return to work to ensure the department meets or exceeds all targeted goals established by the division
• Lead, motivate, and provide technical advice to a team of adjudicative staff
• Identify opportunities to enhance adjudicative and service quality
• Participate in hiring and orienting new employees, provide training for your team, and coach employees in their professional development

• Perform claim reviews and audits to monitor quality of work and accurate application of law, policy, and practice

Is this a good fit for you?

We're looking for someone who can:

• Provide technical advice with knowledge of claims processes and law and policy related to adjudication
• Take initiative; be self-aware with a desire for continuous personal and professional development and growth
• Be nimble and energized by change, and find new and innovative ways to deliver outstanding quality service to external and internal clients
• Lead by example, resolve conflict, and accept responsibility for your actions and actions of those you guide, creating an environment that motivates, promotes trust, and encourages and supports your team, enabling them to fully contribute and reach their potential
• Make decisions, proactively identify problems, gather and analyze relevant information, and use good judgement in resolving issues and determining a course of action
• Listen to understand, facilitate meetings and conversations to influence and persuade others, clearly articulate ideas, and confidently present and summarize information that is appropriate to the intended audience

Your experience and educational background

• A post-secondary degree in a related discipline such as business, health care, social sciences, disability management
• A minimum of five years of related experience in a management role providing leadership in claims adjudication or administration
• Excellent communication and presentation skills

If you require an accommodation in the assessment process, please email the at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

We've adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about .

If you're the successful applicant, we'll be making a conditional offer contingent upon your clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.