Company : IWK Health
Req ID: 205487
Department/Program: Health Information Services, Health Information Services
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date:
Union Status: Management, Management/Non Union Bargaining Unit
Compensation: $43.7957 - $54.7447 /hour
Closing Date: July 10, 2025 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our , and enjoy access to enhanced and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
Reporting to the Director, Health Information Services, , the Manager, Centralized Booking and Intake is a key member of the HIS team. This position establishes, implements, and manages day to day operations of the IWK Health booking and Central Intake office team. The Central Intake team is responsible for the efficient and effective intake of new and existing clinical referrals for Women's and Newborn Health and Children's Health programs for optimum patient flow. The central intake manager acts as a liaison with clinical teams including physicians, nursing, clerical, and the clinics, inpatient units and the emergency department.. This position strives to uphold IWK Health's Strategic Plan and operational goals. Under the direction of the HIS leadership, the role will work with the interprofessional teams to guide and implement effective clinical scheduling/booking. for clinical appointments.
The manager is responsible for monitoring and reporting volumes, wait times and other key performance indicators.
The Manager adopts continuous quality improvement principles, innovation, and technological initiatives to advance IWK Health's commitment to enhance access to ambulatory clinical care. . The Manager facilitates and champions a learning and research environment that aligns with the current and proposed future state of IWK Health.
Working with the ambulatory care teams, , the Manager will support the development and implementation of strategic initiatives, goals, and objectives to support and improve the delivery of health care services across the continuum.
Hours of Work
75 hours biweekly
Your Qualifications
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