Job Description

Requisition ID: 185368

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Manager, Central Intake Services leads and oversees Central Intake Services / Corporate Security in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Recognizes fraud or other trends as they occur or are reported to Central Intake Services and assists Investigative Assistants/ Investigators to do so as they execute their responsibilities, ensuring matters are referred to leadership where required.

• Assists the team to assess risk and provide effective risk mitigation initiatives during the intake triage process and provides guidance where required.
• Develops and maintains a network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends.

• Establishes and maintains a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole.

• Keeps up to date on fraud related issues, and work with external parties as required (e.g. police and other FIs) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank

• Retrieves documentation and prepare case files according to Standard Operating Procedures for assignment to the individual units of Corporate Security, maintaining a high standard of case management data entry to support reporting within and external to Corporate Security and assists team in doing so.

• Provides support to Scotiabank business lines and partners in the identification of and recovery of loss events.

• Supports development and implementation of continuous improvements to business processes and procedures in collaboration with key partners in the Bank designed to prevent, identify weaknesses, reduce, and recover losses by maximizing the efficiency of the intake and investigative process.

• Provides ongoing coaching and mentoring to the team.

• Manages own personal development and that of the team to ensure knowledge and skills relative to their roles are continually enhanced by:

o Regularly reviewing internal Scotiabank resources for updates to policies and procedures
o Utilizing me@scotiabank to complete compulsory courses to meet regulatory and Scotiabank requirements and to complete optional courses to enhance/develop knowledge and skills relative to the Investigator role
o Keeping apprised of initiatives and trends related to fraud management, anti-money laundering, and compliance in Scotiabank
o Researching/sharing best practices and fraud trends

• Responsible for sharing and disseminating information and intelligence received by CIS with Corporate Security Leadership and internal partners as required.

• Maintains high standards of quality control, as the accuracy and thoroughness of reporting will be relied upon by Corporate Security leadership to make critical decisions.

• Understands how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank\'s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Requirements

• Post-secondary degree and/or university/college courses in business, law or law enforcement or equivalent training and experience. Courses in investigative, interviewing and negotiating.
• Accreditations such as CFE, CAMS, CFCS are desirable
• Minimum 3 years of recent experience in a management capacity investigating increasingly financial-crimes role in an area such as Corporate Security/Fraud/AML using a central intake model of engagement.
• Experience in training, coaching, developing, and mentoring a team.
• Thorough knowledge of investigative practices, methods, and enforcement strategies.
• Working knowledge of the Financial Services Industry, federal and local laws, financial crime typologies and regulatory environment in Canada
• Working knowledge of the judiciary system in Canada, both criminal and civil processes and the rules surrounding the admissibility of evidence.
• Working knowledge of Bank IT applications, systems, and security controls.
• Thorough knowledge of Scotiabank\'s organizational structure, and familiarity with policies and procedures in key stakeholder groups.
• Experience in preparing briefing material for senior management to inform and advise of investigative findings
• Thorough knowledge of Microsoft Suite
• KPI/KRI and QA implementation and oversight experience.
• Possesses highest ethical standards and experience working with sensitive and confidential information

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank