Job Description

Work Location: Surrey, British Columbia, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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The Manager, Cash Management I (MCM) is responsible for leading and developing a highly effective and respected team of Cash Management Banking professionals. The position is a subject matter expert in deposits and cash management products and services and supports the Unit in these areas.
The primary purpose of this role is to ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented and re-pricing opportunities are promptly identified and addressed, as well as to work closely with the Relationship Managers and Account Managers on the acquisition of new customer relationships.
The MCM is a customer-facing role, supporting the sales process with cash management expertise.
CUSTOMER

• Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
• Structure and package creative competitive deposit and cash management solutions to meet the customers needs
• Use internal network to continually build specialized expertise to maximize customer satisfaction
• Ensure customers are knowledgeable and know how to use their cash management products effectively
• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
• Responsible for documenting calling activities
• Proactively look for opportunities to meet customers evolving cash management needs.
• Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc.
• "Deliver the Bank" by recommending, introducing and referring appropriate TDBG Business Partners and Products

SHAREHOLDER

• Grow Contribution to Profit (CTP)
• Meet or exceed annual sales, revenue, volume & new customer objectives
• Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
• Identifying and negotiating deposit and current account activity pricing opportunities
• Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. (on client calls / shadow calls / COI calls).
• Assist Relationship/ Account Managers (RM/AM) in identifying and negotiating deposit and current account activity pricing opportunities
• Prepare and present competitive, fulsome and professional proposals in a timely fashion.
• Responsible to proactively lead account planning and relationship review activities to prioritize account re-pricing and additional cash management and deposit product cross-sell opportunities.
• Actively refer to other business partners both within Business Banking and across TD and respond quickly and effectively to reciprocal referrals.
• Understand pricing models/concepts and maintain consistency with Business Banking goals
• Champion exception pricing requests for deposit and cash management products and services
• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
• Complete all compliance training and attestations within required timelines.
• Minimize credit and operational risks, ensure credit facilities are in place for cash management arrangements.
• Ensure all appropriate documentation is in place in advance of implementation of deposit and cash management products
• Coach team members in assessing customer requests to determine appropriate product and risk.
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
• Track and report any variance occurring in deposit volumes, service charges or deposit margins

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

BREADTH & DEPTH

• Oversee, lead, and coach a team of CMSOs while growing talent, developing skills and capabilities to achieve career goals and business results
• Manages a portfolio in line with the business sales model characterized by varying degrees of cash management and deposit complexity requirements
• Identifies referral opportunities across business lines and segments
• Possesses an expert level knowledge of deposit and cash management products, sales, services, management practices and processes, methods and operating standards to drive business performance
• Solves problems of moderate complexity and recommends new and integrated product and service solutions
• Works independently with minimal management guidance and supervision
• Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders
• The position reports to the Unit Leader or the Manager, Cash Management II

EXPERIENCE & EDUCATION

• Undergraduate degree and/or
• 5+years of work experience

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet

Skills Required