Job Description

Your Opportunity:
The Care Manager will provide direct supervisory support to Nurses, Social Workers, and Administrative Support staff working at the Southern Alberta Clinic (SAC) along with the Primary Health Care Collaborative Program (PHCC). The Care Manager works to provide clinical support, supervision and direction to staff in under the Calgary & Area portfolio. Developing and maintaining strong working relationships with key stakeholders in collaboration with the Medical Director of SAC, and acute care sites leadership & physicians is crucial. The PHCC is a community/acute care program and focuses on complex patients who have challenges with overcoming their biopsychosocial barriers and accessing health care. The staff work in an intensive case management framework to provide care and support through discharge care planning in partnership with acute care units and primary care physicians. The position is responsible and accountable for making program level decisions and having direct leadership responsibility for contributing to the achievement of the goals of SAC & the PHCC. As the Care Manager you will need to have excellent skills with healthcare computer programs and data management. You will have the opportunity to optimize the clinic's integration in EPIC/Connect Care. You must demonstrate a commitment to patient satisfaction and quality health services; have strong communication, professionalism, facilitation and training skills; demonstrate critical thinking, time management, conflict resolution, decision-making and problem-solving skills; be adaptable in an environment with frequent interruptions and short timelines while fostering collaboration with members of the interdisciplinary team. As well, you will be responsible for financial accountability for the operating budget as well as overseeing a fund provided from the Calgary Health Foundation.
Description:
The Care Manager for the Southern Alberta Clinic is responsible and accountable for the overall operational leadership of the clinic, and its programs, which provide multidisciplinary care to patients who live with chronic conditions that may require complex health management. This includes fostering a culture of high quality, collaborative care, continuous improvement and the effective deployment of resources. As the Care Manager, it is required to actively participate in budget planning, resource allocation, workforce optimization and performance development. This position requires exceptional skills in change management, strategic and collaborative leadership, and the ability to engage a multidisciplinary team in providing patient-centered ambulatory care. You will also coach SAC and PHCC staff to enhance client interactions and debrief challenging situations. The Care Manager will need to communicate and work with the Northern Alberta HIV Clinics and community HIV programs. Through effective communication strategies and involvement in various initiatives, you will support the vision of the programs under the Calgary & Area portfolio.

Classification:

Manager

Union:

Exempt

Unit and Program:

Southern Alberta Clinic and Primary Health Care Collaborative Program

Primary Location:

Sheldon M Chumir Health Centre

Location Details:

As Per Location

Negotiable Location:

Within Calgary Zone

Employee Class:

Regular Full Time

FTE:

1.00

Posting End Date:

18-JUL-2025

Date Available:

28-JUL-2025

Hours per Shift:

7.75

Length of Shift in weeks:

2

Shifts per cycle:

10

Shift Pattern:

Days

Days Off:

Saturday/Sunday

Minimum Salary:

$40.19

Maximum Salary:

$68.93

Vehicle Requirement:

Driver's License, Vehicle Required

Required Qualifications:

A minimum of a bachelor's degree in a Nursing, Allied Health or related health discipline such as public and/or global health. Current registration with appropriate provincial regulatory college if required. A minimum of 3 years within the last 5 years in a leadership or management role ideally in an organization of significant size, complexity and diversity. A demonstrated clear pattern of professional and personal development. Progressive leadership experience in a healthcare environment in an organization of significant size, complexity, and diversity. Uses strategic thinking, taking into account long-term goals assessing options and implications. Demonstrated ability to manage change and create innovative solutions for complex and diverse issues. Ability to manage diverse human, financial and physical resources within a complex environment. Strong organizational skills, client-focused orientation and commitment to providing long-term quality services. Experience in collaborating with physicians and other healthcare professionals. Leadership skills, including effective communication skills, demonstrated ability and comfort with decision-making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.

Additional Required Qualifications:

Leadership of ambulatory clinics experience is required.

Preferred Qualifications:

Master's degree in a related field is preferred. Preference given to previous clinical experience related to HIV care.