Job Description

Your Opportunity:

Emergency Medical Services (EMS) at Alberta Health Services is seeking an experienced and dynamic leader to join their Calgary team as a Deployment Manager. As a Deployment Manager you will be committed to the mission of EMS; to make sure Albertans get the right care, in the right place, at the right time. The Deployment Manager is a leadership role in EMS Dispatch and reports to the Dispatch Centre Director. You will lead a team of EMS communication and dispatch (911), from the EMS Southern Communication Centre in Calgary. This is a newly built facility with modern technology to support the coordination of emergency response for the region. As a Deployment Manager you will be tasked day to day operational direction and dispatch response to emergency calls, directly impacting patient safety. You will have leadership responsibility and contribute to the achievement of the operational goals of the province wide dispatch model. The successful candidate will be provided training and development opportunities including the completion of the Certification in Emergency Medical Dispatch (EMD) within the first six months.

Description:

The Deployment Manager has the responsibility to: Ensure there is an effective and safe level of resources in the dispatch centre. Follow up (according to Local Service Standards) on inquiries, investigations, and complaints. Monitor and continually improve system and staff performance. Provide system oversight and make adjustments to deployment and resource assignments to ensure appropriate levels of service. Ensure human resource compliance with call assignments, system status management assignments, medical call evaluation protocols and policies. Monitor and enhance safety performance. Develop and implement real time mitigation strategies for unplanned events. Work collaboratively with other EMS Zone management staff to develop operational strategies to manage; system performance, key partners and relationships, mutual aid, hospital wait times, inter facility transfers, specialty team transports, and system contingency plans. Work cooperatively with health care colleagues to balance system availability with site and patient needs.

• Classification: Manager
• Union: Exempt
• Unit and Program: EMS Dispatch Communications and Deployment
• Primary Location: EMS Headquarters - Calgary
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 08-DEC-2023
• Date Available: 02-JAN-2024
• Temporary End Date: 31-DEC-2024
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 28
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $41.64
• Maximum Salary: $71.35
• Vehicle Requirement: Not Applicable

Required Qualifications:

Advanced Care Paramedic with the ability to obtain an Alberta practice permit is required. A minimum of 2 years in a management / supervisory role ideally in an organization of significant size, complexity and diversity. Requires diverse knowledge and experience in a clinical environment, emergency or non-emergency setting as well as an urban and rural perspective. Additional Required Qualifications:

Effective communicator with strong organizational skills, client focused orientation and commitment to provide quality service. Critical thinking skills, systems thinking and the ability to apply these skills quickly in an intense environment. Leadership skills including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Manage change and create innovative solutions for complex and diverse issues. Manage diverse, complex, and sensitive issues. Ability to foster partnerships and achieve organizational goals within a large, diverse organization. Preferred Qualifications:

Dispatch and Deployment experience. Delivery of EMS as a practitioner and supervisor. Physician Assistant, Registered Nurse, or Licensed Practical Nurse applicants will be considered.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services