Job Description

AMA

PARTNER UP TO succeed, LEAD YOUR TEAM TO PRODUCE

meaning AND value.

Posted: 2023-04-19
Closing: Open until filled
Location: Edmonton, Kingsway

You understand that knowledge is a powerful thing \xe2\x80\x93 and for you, there\xe2\x80\x99s nothing more fulfilling than developing breakthrough strategies and processes (or enhancing existing ones) that will help bring valuable knowledge to others. And of course, you also have a whole lot of experience and proof that you know how to get results over the short- and long-terms. As the Manager, Business Transformation and Product Owners for Insurance, you\xe2\x80\x99ll lead the identification of areas of opportunity and implement fundamental change to business processes that align the vision and strategic direction as it relates to people, processes and systems.

We\xe2\x80\x99re looking for someone who perpetuates a constant state of evolution and innovation to deliver cutting edge solutions while collaborating effectively with others to get the job done. Someone to manage cross functional programs that span across Insurance while collaborating with the Association Transformation teams to ensure effective and consistent delivery. Someone who can roll up their sleeves and is willing to do everything to make sure the AMA experience is heads above the rest. If this sounds like you \xe2\x80\x93 you need to talk to us.

WHAT MOVES YOU

• You know the only way to strike long-lasting deals is to build long-lasting relationships
• You believe that being a great leader not only involves being a strong motivator, but also a mentor who generously shares time, knowledge and experience
• You\xe2\x80\x99re an excellent communicator, but you\xe2\x80\x99re an even better listener
• Your parents probably have more than a few home movies of your performances. You love an audience, and you enjoy presenting and pitching new ideas and opportunities
• You juggle multiple tasks effortlessly and you always somehow manage to stay ahead of things
• Integrity and a strong work ethic? You\xe2\x80\x99ve got \xe2\x80\x98em in spades!
• You\xe2\x80\x99ve got a solid grounding in service delivery, project management, journey mapping, lean principles and organizational structure
• You believe there is a better way. In fact, you KNOW there is a better way even if you don\xe2\x80\x99t know what that way is just yet
• You have an inquisitive mind and are a pragmatic thinker. You tackle problems head on, make solid decisions and know when it\xe2\x80\x99s appropriate to invite others in to collaborate on a situation

WHAT YOU\xe2\x80\x99LL DO

• Report to the Director, Operational Transformation
• Oversee the performance and mentorship of the Insurance Product Owners
• Collaborate with business areas to assist in defining their roles in contributing to the overall success of the Omni Wheel Strategy
• Work closely with all insurance, lead the development of member journey mapping exercises, and gather member insights to create a more member centric approach to serving members
• Work closely with the Association Transformation teams to share best practices
• Lead the implementation of process changes resulting from journey mapping and lean initiatives
• Communicate regularly with various teams to strengthen relationships, identify areas of concern and discuss opportunities to deliver better member experience and improve operational efficiency
• Assist in developing solutions focused on improving service delivery
• Champion the implementation and growth of strategic initiatives
• Identify new opportunities and then lead the implementation of the programs
• Research and implement value added business development opportunities that will help contribute revenue into the Association
• Work with the insurance operations teams to identify any trends or opportunities and then develop process changes to address the issues
• Work with Analytics to develop reporting to create processes and recommendations to address any member service issues
• Work closely with finance and audit to ensure compliance with the Association guidelines and provide recommendations
• Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal achievement and overall effectiveness
• Be willing to travel within Alberta.

WHAT YOU\xe2\x80\x99VE DONE

• You\xe2\x80\x99ve got a post-secondary education in business administration or related discipline, and/or equivalent industry experience
• You have at least 5 years of experience in leading teams
• You have demonstrated experience contributing to business tactics and strategies with a thorough knowledge and understanding of diverse operational needs
• Your analytical skills balanced with your organizational leadership ability make you a perfect candidate for this role
• You have experience in operations, analysis, planning and process improvement and you enjoy managing multiple portfolios with their own specific priorities
• You have lots of experience with performance management (goal setting, measuring, monitoring and execution skills)
• You\xe2\x80\x99ve proven that you know how to get high quality results and foster positive relationships with various stakeholders

WHAT YOU\'LL GET

• Competitive salary
• Flexible benefits
• Outstanding employer-paid Pension Plan
• Great AMA discounts
• Unlimited learning opportunities
• Paid vacation and floater day

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association