Job Description

Apply By: Friday, October 10, 2025 11:59 pm EDT

Manager, Business Solutions (Health Services Cluster) (2 vacancies)

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Job ID:

235092

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

GovTechON - Health Service Cluster (HSC)

City:

North York

Position(s) language:

English

Job term:

2 Temporary assignment/contract - up to 12 months with possibility of extension

Job code:

M1003B - Information Technology16

Salary:

$92,920.00 - $135,056.00 Per year

Make a Difference in Ontario's Emergency Health Services!

Are you passionate about building innovative digital solutions that support critical emergency services? Do you bring experience managing software development teams, application lifecycles, or quality assurance in high-impact environments? If so, the Emergency Health I&IT Solutions and Technology Management Branch (EHSTMB) is looking for two people-focused managers to help modernize and maintain the technology behind Ontario's 911 systems.



We are currently hiring for two Manager of Business Solutions to oversee the

Application Delivery

and the

Software Development and Quality Assurance

Teams. In both roles, you'll help shape how Ontario's emergency health services respond in real time. Whether you're managing live applications or leading the development of new solutions, your work will directly support 911 dispatchers, paramedics, and healthcare providers in delivering life-saving care.



If you're ready to take on a role where your expertise drives critical improvements in Ontario's emergency response capabilities, we want to hear from you.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward. Our leaders enjoy:

Purpose-driven culture:

Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.

Empowering work environment:

Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.

Expansive leadership opportunities:

Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.

Recognition and Rewards:

Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About the job

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At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist, and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.



To succeed in both roles, you will:





Manage and support mission-critical I&IT systems for emergency health services, ensuring stability, reliability, and availability.*
Manage and mentor a dynamic team of tech professionals, fostering a culture of continuous improvement and accountability.*
Participate in a rotating on-call schedule to provide 24/7 support for essential systems used by frontline responders.*
Collaborate with internal stakeholders, partner organizations, and vendors to align technology delivery with public health and emergency response priorities.*
Create a supportive, inclusive work environment where innovation, continuous learning, and service excellence thrive.*
Ensure systems remain secure, stable, and responsive across both cloud and on-premises environments.*
Contribute to architectural and technical direction to support continuous improvement and delivery.*



While both positions contribute to the same vital mission, each focuses on a distinct area of responsibility:

Application Delivery

As the Application Delivery Manager, you will lead the maintenance, support, and delivery of critical in-house applications and data products used by 911 call takers, paramedic services, and health stakeholders. This role oversees a team of DevOps specialists and SMEs providing 24/7 support for cloud and on-prem environments, ensuring operational stability and high performance. You will manage operational real-time mobile and web applications, including field tools for iOS/Android and real-time dashboards developed in Power BI. The ideal candidate brings a deep understanding of systems development, change management, and large-scale project delivery, combined with strong people leadership, stakeholder engagement, and a commitment to continuous improvement.

Software Development & Quality Assurance

As the Software Development & Quality Assurance Manager, you will lead a dynamic team of developers, DevOps, and QA automation specialists in delivering and supporting innovative, in-house data products and applications. This role requires strong technical expertise in cloud and on-prem environments, a commitment to quality assurance and automation, and a collaborative approach to stakeholder engagement. The ideal candidate will bring hands-on leadership, a passion for continuous improvement, and the ability to drive delivery of high-impact solutions in a 24/7 Tier 3 support setting.

Meet Your New Team

As part of GovTechON within the Health Services Cluster, you'll join a forward-thinking team that supports I&IT solutions for emergency health services across Ontario.




The Emergency Health I&IT Solutions and Technology Management Branch provides digital solutions that support the Emergency Services Division. Our work ensures that land ambulance dispatch systems, security operations, disaster recovery, and technology modernization efforts are all functioning smoothly. You will report to the Senior Manager of Solution Development and Implementation and work closely with leaders and peers across the ministry and GovTechON.

What you bring to the team

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Strategic Leadership and People Management

Demonstrate the leadership behaviours, attributes and mindsets for leaders, across the organization, to lead the OPS into the future and deliver our vision. Ability to carry out comprehensive management functions including recruitment, performance evaluation, resource allocation, mentorship, and support for continuous learning and staff development. Proven ability to manage technical teams in complex, fast-paced environments, balancing short-term demands with long-term planning. Strong organizational awareness and strategic thinking to provide advice on emerging issues and align team efforts with ministry priorities.

Technical Expertise

Skill in leading software development or DevOps teams through all stages of the application lifecycle. Proficiency in using continuous deployment tools and managing cloud and on-prem infrastructure. Expertise in supporting 24/7 production environments and real-time, user-facing applications. Ability to guide system architecture, application deployment, and operational stability.

Application Delivery Manager specific expertise required:

+ Expertise in managing DevOps support for real-time tools, including dashboards and mobile applications.
+ Skill in applying change management practices to ensure system integrity and accurate documentation.
+ Ability to plan and track complex technical projects across multiple teams and vendors.

Software Development & Quality Assurance Manager specific expertise required:

+ Skill in building high-performing software development and QA teams focused on innovation and delivery.
+ Experience with managing cloud infrastructure to enable agile development and continuous delivery.
+ Expertise in designing and implementing test automation strategies and quality assurance frameworks.
+ Technical knowledge of modern development environments and tools such as .NET, Azure, and Power BI.

Project and Service Management Skills

Proven success managing large, complex I&IT projects while maintaining timelines, budgets, and service standards. Ability to oversee internal teams and third-party suppliers in the operation and enhancement of batch and real-time systems, including incident/problem resolution and solution implementation. Strong technical problem-solving and architectural decision-making to ensure software is secure, efficient, and aligned with user needs. In-depth understanding of security and privacy considerations crucial to emergency health I&IT solutions. Ability to anticipate risks, resolve complex issues, and ensure operational continuity in critical public service environments.

Relationship Management and Communication Skills

Excellent communication and presentation skills to engage technical and non-technical audiences. Experience negotiating service delivery expectations with internal and external partners, including third-party providers. Ability to develop and manage effective relationships with ministry clients, external vendors, partners, and other clusters/ministries to support solution delivery and service excellence.

Don't meet every qualification?

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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Think this role could be right for you?

We're here to support you every step of the way. These short videos can help you feel confident and prepared:

Navigating Our Hiring Process (2 min) - Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare. Application Preparation Tips (4 min) - Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage.


Take a few minutes to explore these resources. They're designed to set you up for success.

How we support diversity, inclusion and accessibility

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We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

Additional information:

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Apply by:

Friday, October 10, 2025 11:59 pm EDT

Position details:

2 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Thursday, September 25, 2025

Note:

T-MG-235092/25

How to apply:

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You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together