Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

TD Business Banking provides financial solutions to Canadian businesses of all sizes across a wide range of industries. The Business Banking Strategy Enablement team is transforming how we serve business customers across our strategic technology programs. We are a team of enthusiastic people who are passionate about building solutions to meet customer and colleague needs and make their lives easier.

Job Requirements

To be successful in this role, you will require:

• Proven credit experience as a credit underwriter
• Solid knowledge of Business Banking processes and procedures.
• Understanding of Business Banking\'s organizational structure.
• Ability to adapt quickly to change and a high level of flexibility.
• Ability to navigate ambiguous situations.
• Strategic thinking skills.
• Research and analysis skills.
• "Self-starter" and \xe2\x80\x9cvalue-added\xe2\x80\x9d mindsets.
• Demonstrated ability to influence without authority.
• Ability to be a team player while also working independently.
• Strong attention-to-detail and problem-solving skills.
• Strong organizational and leadership skills.
• Strong relationship managements kills.
• Excellent verbal, written, and presentation skills.
• Passionate about and advocate for Business Banking.
• Strong knowledge of Microsoft Office, especially PowerPoint, would be an asset.

Hours

37.5

Job Details

The Canadian Business Bank is undertaking a major program to modernize our Credit and Sales experience via process improvement and implementing industry leading SaaS (Software as a Service) solutions.

Reporting (temporarily, pending NEW transition) to the AVP Credit Process Transformation & Platform Delivery and working closely with other Business Banking and Program Delivery teams, this will be a key role in managing the adoption, sustainment and enhancements of our new credit platform and processes

Accountabilities:

Stakeholder Management

• Primary point of contact for in-production field users
• Work with Program team to understand the road map for replacement of Carma Credit
• Liaise with vendor to understand product development roadmap, provide TD inputs to influence roadmap
• Work with Business Banking Information Systems and technology support teams to ensure user access issues are resolved; identify and drive timely fixes of any defects
• Liaise with program team to understand impact of recommended changes
• Actively involve Segment Subject Matter Experts in functional assessment and prioritization

Intake

• Be the primary conduit for proactive and reactive end-users input on enhancements
• Assess and prioritize product enhancements from vendor
• Contribute to and participate in prioritization of a common backlog of features and functionality
• Create artifacts to support identified enhancements

Change Management

• Support and participate in training for Day 1 and Day 2 changes, be a key participant in providing post launch support
• Support adoption by identifying and tracking KPIs and raising any areas of concern
• Identifying, developing and updating in-application reporting
• Identify and update key reference materials leveraged in the end-to-end credit process

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

TD Commercial Banking

Job Category - Primary

Commercial Banking

Job Category(s)

Commercial Banking

Job Family

Business Banking

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

TD Bank