Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Manager, Business Analyst



What is the opportunity?

The Global Reconciliation Services (GRS) team within Finance Shared Services provides reconciliation processing and finance support to various RBC business platforms and partners. Our team is bold and outcome focused, turns challenges into opportunities, and turns strength into future strength. Together we deliver world class services/solutions that enable RBC and our business partners to make better decisions that help our clients thrive and communities prosper. We foster an environment of employee empowerment where you can make an impact by being curious and re-imagining how we do our work.

The objective of our Reconciliation Process Strategy team is to reimagine and redesign the work that we do within GRS, by standardizing, simplifying and automating processes. Success is defined by delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction, and enhancing the capabilities and services of our team.

We are looking for a results orientated Manager, Business Analysis to join our amazing team! You will be responsible for identifying process optimization opportunities and supporting process redesign, while improving the documentation of functions across GRS and mitigating operational risk.

What will you do?

• Maintain and continuously strives to improve Reconciliations while ensuring work performed is in compliance with Reconciliation standards, policies, procedures and in compliance with Statutory and Regulatory requirements.
• Develops, shapes and re-works existing processes, as necessary, to ensure maximum effectiveness, efficiency and
• In the case of process management, leads and documents root cause analysis investigations and creates and coordinates the implementation of corrective action(s) to mitigate reoccurrence
• Monitors conformance to customer requirements and coordinates customer quality audits as needed
• Leads the drive for quality improvement and business excellence
• Leads projects specific to improvements to reconciliation processes, training or documentation as a Product Owner using Agile methodologies.
• Serves as the Quality SME and point of contact
• Serves as the SME for Continuous Improvement including lean and Business Excellence principles and tools.
• Works with key partners to identify projects for improvement and leads implementation strategies.
• Supports Management Review and actions
• Leads on-site training delivery to drive business excellence
• Reviews quality complaints and their associated investigations
• Manages the Risk Management Process and procedures.

What do you need to succeed?

Must have:

• Master\xe2\x80\x99s degree or equivalent practical experience (Business / Accounting preferred)
• Good understanding of General Ledger reconciliation and attestation processes
• Expert in people management and Stakeholder engagement
• Experience with quality assurance management and process improvement methodologies
• Solid knowledge of all Regulatory and Compliance rules as follows

• Internal Audit reviews
• SOX

• Sense of urgency, ability to handle multiple demands amidst submission deadlines
• Highly developed communication, presentation, and interpersonal skills

Nice to have:

• Strong knowledge of Agile methodologies and their execution and application (i.e. Scrum/Kanban) preferably in an operations setting.
• High level of initiative and motivation
• Strong problem management skills
• Change management minded
• Advanced experience with Excel (Macros, VBA, etc.)

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#TechPJ

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-07-28

Application Deadline: 2023-08-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada