Job Description

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Position Summary

This is a Management role that is a combination of both a Catering Management and Banquet Management. Under the direction of the Food and Beverage Manager, this position is responsible for booking and executing events with a strong focus on guest service, generating sales, and leading the Banquet team. Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia\'s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

Catering/Sales focus:

• Books events, meets sales targets, and works closely with clients to ensure all needs are exceeded;
• Event space is two events rooms. One of which is 6000 square feet and the other is 2800 square feet.
• Events include - Corporate meetings, lunches, dinners, and receptions along with weddings and holiday parties.
• Client contracts, event orders, floor plans, invoices
• Connects with guests regularly to gain feedback and book future/repeat business;
• Promotes the casino as a venue of choice for Banquet events;
• Works closely with the Food and Beverage Manager to achieve budget revenue and sales goals;
• Develops, fosters and maintains excellent relationships with both internal and external guests;
• Offers food and beverage expertise to both internal and external customers;
• Works closely with the Chef and kitchen staff
• Works closely with Marketing/ Entertainment Manager who books the entertainment
• This role oversees the event, works the shows, and provides performers with food and beverage
• Works closely with Casino tech to provide client audio visual needs

Banquets - Event/Execution focus:

• Provides leadership, direction and mentoring to the Banquets operation;
• Is expected to work catering events along with entertainment events
• Promotes and fosters positive labour and employee relations;
• Develops performance objectives and delivers performance evaluations for direct reports;
• Oversees and ensures appropriate coverage while minimizing operating costs. Does the staff schedule
• Implements and provides input to F&B strategic plans as directed;
• Collaborates closely with Culinary to develop event menus to exceed guest expectations;
• Resolves client issues as required;
• Orders supplies and equipment as needed; Ensures invoices are coded and sent to the finance department in a timely manner
• Is involved in monthly liquor inventory procedures
• Acts as a signing authority and reviews Banquet payroll submissions for accuracy;
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators;
• Tracks key performance measures including guest satisfaction
• Ensure all staff are up to date on internal courses

General:

• Finds ways to play; you are serious about work, without being serious;
• Chooses to make everyday a great day;
• Stays focused in order to be there;
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day;
• Ensures compliance with licensing laws, health and safety and other statutory regulations; and
• Performs other duties as assigned or directed.

Education and Qualifications:

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and \xe2\x80\x9call about the guest" attitude!
• Post-secondary education in Hospitality, or suitable combination of education and experience required
• Minimum 5 years hospitality, sales/catering and/or events experience required
• Experience managing staff required - staff of 20 or more preferred
• Strong computer skills in MS Office (especially Excel);
• Knowledge of Micros and Opera / Fidelio / Reserve / Tripleseat systems an asset;
• Ability to effectively manage sales opportunities, with previous experience in sales an asset;
• Ability to effectively network and build strong relationships at all levels;
• Strong administrative, organizational and analytical skills required;
• Consummate professional and expert communicator

Work Environment Considerations

• Regular office, restaurant and casino environment, standing or walking for long periods of time, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

We thank all applicants for their interest and will contact those qualified to continue in the recruitment process

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming