Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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This is a 12-Months contract position.

The Canadian Operations Workforce Management team is looking for a versatile leader to work on the implementation and maintenance of forecast models in a fast-paced operational environment. As a member of a dynamic and committed team of Workforce Management, the successful candidate will act as an expert and developer on a variety of forecasting projects and initiatives.

We are looking for a team leader with a strong quantitative background, a true passion for working with data, and more than 5 years of practical experience in building and implementing volume and staff forecast models.

Organization and attention to detail is key in this role, as the role provides analysis and generating forecasts used for operational decision making and continuous improvement initiatives for the senior leaders within Canadian Operations. The role directly supports multiple lines of business in Sun Life Financial Canada, by enabling a consistently high quality experience for our customers.

What will you do?

• Formally applies statistical /scientific rigour to volume and staffing forecast.
• Mentor and manage a team of data scientists, helping them develop their skills.
• Organize and coordinate needs from multiple stakeholders, maintain and manage a backlog of work.
• Ensures work provided by the Resource Planning team is thoroughly tested and mathematically sound.
• Ensures data is accurate, timely and that results meet the clients\xe2\x80\x99 needs. Makes suggestions to improve the client\xe2\x80\x99s data driven decision making with statistical methods.
• Ensures forecasts are updated and distributed on a periodic basis.
• Regularly responsible for presenting results and findings to senior business leaders.
• Responsible for ongoing development in a Continuous Improvement environment.
• Responsible for staying up to date with relevant trends in the workforce management profession.
• Acts as a subject matter expert or technical team lead on projects when required.
• Work with project management leaders. Ensures their work meets required deadlines.
• Ensures work is documented and transferable.

What do you need to succeed?

• Minimum of Bachelor degree in Science, Statistics, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent. Graduate degree preferred.
• Demonstrated data transformation & manipulation experience using Call Centre math/process (ErlangC, Simulation)
• Experience using a variety of data analysis methods and forecasting techniques such as queuing analysis, simulation, discrete-event models, optimization, sensitivity analysis.
• Demonstrated understanding of the techniques and issues associated with time series data
• Experience measuring and interpreting forecast accuracy
• Ability to assess model validity and appropriateness
• Familiarity with querying/programming with experience in SQL and VBA.
• Experience on building models on multiple toolset \xe2\x80\x93 R/Python, AWS Sagemaker
• Should able to visualize model outcomes with other data on visualization platform like Tableau/Power BI
• Ability to effectively present complex data adapted to a variety of audiences
• Ability to build partnerships and develop relationships with a variety of stakeholders
• People-management experience
• Demonstrated ability to produce meaningful results from data

What will be nice to have?

• Insurance or Financial Services industry experience.
• Experience with analysis of unstructured data.
• Practical leadership experience in an operational environment

What\xe2\x80\x99s in it for you?

• Great Place to Work\xc2\xae Certified in Canada and the US - 2022

• Great Place to Work\xc2\xae award for Best Workplaces for #HybridWork

• 2022 Named \xe2\x80\x9cBest Places to Work\xe2\x80\x9d by Glassdoor - 2021

• Canada Award for Excellence for Mental Health at Work

• 2021 Flexible hybrid work model including in-country work-from-home if you prefer.

#LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 76,000/76 000 - 125,000/125 000

Job Category: Advanced Analytics

Posting End Date: 11/02/2024

Sun Life Financial