Job Description

WHAT IS THE OPPORTUNITY?
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. The Fraud, Anti-Money Laundering, and Law IT area is a dynamic team partnered with RBC clients across Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We develop and support a wide suite of applications tailored to business needs.
We are looking for a highly motivated individual to manage the development, implementation and support of IT SRE and Production Operations analytics initiatives and reporting. The role will be responsible for designing, collecting, and preparing SRE related reports for metrics and KRI's for management, Audit, and regulatory reporting. The role will help define and deploy standardized reporting across Fraud, AML, and Law IT applications.
WHAT WILL YOU DO?

• Responsible for the management of SRE related reporting for the Fraud, AML, and Law IT team
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed and fulfilled.
• Monitoring and communicating key performance metrics and operational challenges
• Leverage enterprise monitoring and reporting tools and applying their adoption across FAML
• Analyze metrics for determination of emerging issues or trending
• Assess and adopt Enterprise Gen AI tools as it relates to KPI's and metrics
• Collaborate and contribute with Application Support and Maintenance teams for continuous improvement

WHAT DO YOU NEED TO SUCCEED?
Must have:

• Familiarity with project management tools including JIRA for task management, Confluence for documentation, Excel for data analysis and reporting
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of technical and business stakeholders
• Strong organizational, project management and time management capabilities with experience in agile and waterfall methodologies
• Demonstrated strong interpersonal and collaborative skills

Nice to have:

• Knowledge and experience with ServiceNow
• PMP, Agile, or other relevant project management certifications
• Strategic thinker with excellent interpersonal skills to work across technical functions and business units

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-POST
Job Skills Big Data Management, Budgeting, Business Performance Management, Client Relations, Client Relationship Management, Communication, Critical Thinking, It Reporting, Knowledge Organization, Long Term Planning, Operational Analytics, Performance Management (PM), Production Operations, Taking Initiative
Additional Job Details
Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-20
Application Deadline: 2025-11-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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