Job Description

Role Title:

Manager, Agent Technology (Technology Manager)

Location:

Remote, Canada (Ideally Pacific time zone)

:

We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.

Responsibilities:

Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams. Lead the design and implementation of software solutions, adhering to best practices and coding standards. Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications. Ensure the quality and reliability of the software through effective testing methodologies, including unit testing and automated testing platforms. Lead the release process for our main web application, including coordination and testing in multiple environments. Contribute to the growth of the engineering team by actively participating in the hiring process, conducting interviews, and providing valuable input. You'll embody a growth mindset and apply it in your leadership style. You'll mentor others to help grow their technical and interpersonal skills.

Qualifications:

9+ years of software engineering experience 2+ years of engineering leadership experience, including leading teams and developing individuals in their career Extensive experience in full-stack web development, including proficiency in JavaScript, Node.js, and the MEAN stack You're excited to work with a diverse team made up of various backgrounds and skill sets, with experience managing global teams You have a desire to contribute sound recommendations and influence technical product decisions You're comfortable making decisions for your team, considering all points of view, with minimal oversight Familiarity with CI/CD pipelines and experience with tools for continuous integration and deployment Knowledge of software testing methodologies, including unit testing and automated testing platforms. * Ability to prioritize team engagement, retention, and satisfaction while identifying growth opportunities and fostering a culture of continuous improvement.