Job Description

What's the ask?

Reporting to the Director, Health & Disability, you will be responsible for ensuring the efficient

operation of administrative support team members on a day-to-day basis. You are responsible for coaching, resolving issues, managing workload, and serving as a link between the Director Health & Disability, Senior Service Consultant, Manager Group Disability Claims and your team of Intake Specialists, Disability Income Coordinators, Customer Service Representatives and Consultants.

Key responsibilities:

• Developing measures and processes to maintain efficient work distribution and identify opportunities to improve services while working to achieve the department's objectives in a fast-paced work environment.
• Ensuring all client documentation (e.g. Policies, procedures, contracts, custom letters etc) are stored and distributed to all appropriate internal and external stakeholders
• Ensuring timely renewal reviews of all client service agreements including having pricing reviewed by the appropriate internal stakeholders (e.g., Director Wellness & Disability; Benefits Consultant) within a minimum of 30 days prior to the contract renewal
• Developing and maintenance of audit tools to measure accuracy, performance, and meeting client SLA
• Ensuring clients are provided with accurate and timely reporting regarding payroll and claim invoicing
• Ensuring practices and processes with respect to the mailing of communication materials to clients and employees adhere to strict privacy guidelines.
• Special project management including oversight to our disability management system and processes including user and client guides

What does it take?

• Minimum of 3 years of experience in a fast-paced Disability Claims Management Role Administrating Employee Benefits and Disability plans.
• Previous supervisory/leadership experience preferred.
• Working knowledge of Short- and Long-Term Disability Policies and Procedures for Disability Claims Management, record keeping, plan implementation and enablement, disability claim payments
• Proficient with Microsoft suite- Word, Excel and Outlook.
• Excellent interpersonal skills with proven ability to build solid relationships.
• Superior prioritization and multi-tasking skills.
• Excellent analytical skills.
• Excellent attention to detail and problem-solving skills and ability to meet deadlines under pressure.
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Up to date knowledge and expertise in Human Resources Management Principles (ESA legislation, Human Rights and Collective Bargaining units and process as they pertain to STD- Accommodation, Medical Leave and Absence Policy)
• Knowledge of current Employment Insurance premium reduction policies and requirements as they pertain to the STD policy and practices
• Knowledge of payroll requirements, including taxation rules, ROE requirements, and other government deductions and any impact these may have on STD payroll clients
• Bilingual English and French an asset

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 10 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

• deliver insurance and risk management solutions to businesses, organizations and individuals
• advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one -- no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement

Are you interested?

Send in your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.