Job Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking a dynamic Major Projects Operations Director to join our Mobility Global Business Area (GBA) in Canada. This leadership role is responsible for aligning service delivery, resource allocation, and project risk management across the Business Area, while driving consistency in operational approaches and accelerating service transformation. The Major Projects Operations Director will report directly to the Business Area Director and have an indirect reporting line to the North American Major Projects Director. This position is based in Canada and can be located at any of our Canadian offices. We are looking for an individual with proven experience in leading transformational change, inspiring teams through periods of uncertainty, and fostering a stable and secure environment that avoids change fatigue. The ideal candidate has a strong track record managing complex organizational change, whether through divestments, mergers and acquisitions, scaling start-ups, or expanding into new markets, services, or products. Experience in turning around underperforming teams or programs, and driving standardization and automation at scale is highly valued. Additionally, the successful candidate will be adept at leveraging data for decision making, demonstrating value through data-driven insights, and will possess a keen interest in emerging technologies and digital solutions. Role accountabilities: In this role, you will be responsible for overseeing project performance, governance, change control, cash collection, compliance, and service excellence across our major projects portfolio. You will actively foster an environment that encourages the adoption of best practices, focusing on standardization, automation, and the integration of digital tools to enhance service delivery and operational efficiency. You will lead the governance of project setup and handover processes, tailored to the scale of operations within each country. Your responsibilities will include the allocation of project managers, conducting targeted training to strengthen the capability and performance of the project management team, and ensuring robust project reviews and risk management regimes are consistently applied. By providing project and commercial support, you will help teams achieve successful delivery outcomes in line with client expectations and organizational objectives. Collaboration will be central to your role, as you will work closely with growth, finance, and legal teams to ensure projects are well supported from inception through completion. You will be accountable for maintaining a comprehensive watch list and risk & opportunity register, providing clear visibility on key project risks and mitigation strategies. Additionally, you will take an active role in resource supply and demand forecasting, ensuring plans are in place to meet both current and future project needs. This position offers the opportunity to drive operational excellence and continuous improvement across our Mobility projects, playing a pivotal role in delivering value for both our clients and the organization. Qualifications & Experience: Bachelor's or Master's degree in engineering, business, or a related discipline. At least 10+ years' experience leading and growing a major business function within a multinational engineering or professional services firm Demonstrated success in major projects operations and delivery, including governance, risk management, and project execution Ability to inspire, lead, and align multi-disciplinary teams toward common operational and project delivery goals High level of intellectual, professional, and interpersonal agility and flexibility Strong collaboration skills, with experience influencing stakeholders at all organizational levels, particularly senior leadership Deep understanding of business drivers and organizational goals, with consistent application in operational decisions Exceptional communication skills, capable of conveying complex issues clearly and persuasively to diverse audiences Excellent time management, organizational, and multi-tasking abilities in high-pressure environments Proven decision-making skills, with the ability to handle conflicting priorities and drive successful project outcomes Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. The salary range for this position is $197,000 - $247,000. The base salary represents Arcadis' hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.

Skills Required