Job Description

Company presentation

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.

Missions and Responsibilities

This position is responsible for providing an excellent level of service to distributors based on continuous monitoring of their orders and maintaining their order process through to delivery and billing. He/she interacts with the CEC, Admin, Logistics and Production departments to ensure the regular and timely needs of the distributors are met. The incumbent acts as an ambassador for these major accounts for all internal and external issues.

WORKING CONDITIONS: Hybrid remote position and 2-3 days a week in Anjou. May have interactions in the production plant. Willing to travel sporadically to attend regular meetings with distributors.

KEY RESPONSIBILITIES:

\xe2\x97\x8f Primary contact dedicated to Distributor accounts:
- Ensures orders are received and entered into the system and communicated internally by the responsible team while adhering to the schedule
- Communicates all changes to the customer on a regular basis
- Ensures a rigorous follow-up of orders in progress.
- Determines and communicates priorities and customer needs to the production teams.
- Controls the entire order process up to invoicing.
- Ensures the accuracy of order data in the systems, updates the systems and uses the systems in place as needed
- Participates in backorder and critical order management committees and acts as a team player to fulfill necessary needs

\xe2\x97\x8f Customer Satisfaction

\xe2\x97\x8f Process improvement

\xe2\x97\x8f Promotes safety

Competencies and Profile

EDUCATION:

• Degree: DEC in administration, operations management, logistics, business service. Any relevant experience will be considered.
• Training: Knowledge and training on welding products (an asset), transportation of hazardous materials, team supervision.
• Knowledge: Computer systems, MS Office, G suite, Oracle (An asset)
• Bilingualism (oral and written)
• 5 years of experience in customer service and/or distribution sales and/or logistics.

OTHER SKILLS:

• Technical Skills: Proficient in concepts, tools and methods related to his/her job. Meets the professional requirements of his/her field of activity. Keeps abreast of developments in his/her field.
• Planning skills
• Teamwork skills
• Self-control
• Leadership
• Coaching skills: Sets performance criteria. Finds solutions to problems in consultation with team members.

Additional information

Why do our employees like working for Air Liquide?

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• Excellent pension plan
• Collaborative work team
• Competitive compensation
• Comprehensive benefits: including a full dental plan and a visual plan.
• All benefits start from day one.
• Free remote medical consultation service for the entire family
• Recognition bonus
• Health and wellness program
• Stock option
• Employee discounts at several partner companies and on our products
• Ultra-secure work environment

*** Thank you for your interest in Air Liquide. Please note that only short-listed candidates will be contacted. For more information about our company, visit us online at

In accordance with our Accessibility Policy, disability accommodations can be provided at all stages of the recruitment process, provided candidates have made their needs known in advance.

Air Liquide