Job Description

Carmen\'s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our guests and clients. We currently have full-time and part-time Maitre D\' opportunities at multiple locations including Carmen\'s Banquet Centre, The Lakeview, and River\'s Edge.

If you have the desire to work as a professional Ma\xc3\xaetre D\' in an intimate and romantic environment, while looking to join a team of champions we want to meet you.

Job Types: part-time, full-time, permanent, flexible

Wages: $18+ per hour

AT CARMEN\'S GROUP OUR MAITRE D\'S:

Are confident and enthusiastic about their role in creating memories for our guests.

Work in a welcoming and romantic environment where we lead by example and work as a team of champions to achieve results.

This is the perfect opportunity for someone who is looking for a professional serving role and enjoys entertaining and weddings. We offer part time opportunities during daytime, evening, midweek and weekends. This is a great role for those who are looking to balance other work and/or school commitments in a fast paced, exciting environment.

THE MAITRE D\'S AT CARMEN\'S GROUP HAVE THE OPPORTUNITY TO:

• Effectively lead by example demonstrating superior customer service skills, and adaptability to customer feedback, ensuring flawless execution of the event in accordance with Carmen\xe2\x80\x99s Group standards.
• Responsible for creating a memorable guest experience, and including menu execution, food quality and overall experience.
• Acts as an ambassador and host of the venue, serving as a liaison between guests, management and team members.
• Get to know the guests; be able to comfortably answer any questions a guest may have; ensure guest satisfaction throughout meal service and event.
• Learn the details of menu offerings for various events.
• Deliver and serve food and beverages including, but not limited to, meals, condiments and accompaniments.
• Assist others with side work including, but not limited to, clearing glasses and dishware.
• Communicate any additional meal requirements or special request to the kitchen.
• Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences.
• Exercise good judgment and demonstrate leadership abilities.
• Drive positive change in the organization.

MAITRE D\' POSITION REQUIREMENTS:

• Friendly, professional and customer service focused
• Positive, outgoing and friendly team player
• Ability to build rapport quickly with guests
• Excellent customer service skills, and ability to understand and respond to individual needs and requirements
• Hospitality experience and/or Event Management courses or diploma considered an asset
• Banquet serving experience an asset
• Smart Serve Certification required
• Reliable transportation an asset
• Flexible availability required, including availability to work closing shifts both midweek and on weekends

WHAT CAN WE OFFER?

• Great Place to Work Certified 2 years in a row
• Best Workplaces in Retail & Hospitality and Best Workplaces with Most Trusted Executive Teams certified
• Competitive wage package
• Gratuity Program
• Pay on demand
• Flexible work schedule
• Staff recognition, years of service rewards
• Group RRSP
• Worldwide hotel discounts
• Restaurant discounts
• Wellbeing programs
• Participation in staff events
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen\xe2\x80\x99s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen\xe2\x80\x99s Banquet Centre, The C Hotel by Carmen\xe2\x80\x99s, The Lakeview by Carmen\xe2\x80\x99s, The Hamilton Convention Centre by Carmen\xe2\x80\x99s, fig&lemon, and The Arlington Hotel & River\'s Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen\'s Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen\'s Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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Carmen\'s Group