Job Description

Days Inn Ottawa - Maintenance Technician

Department:

Maintenance & Engineering

Scope:

The Maintenance Technician is responsible for ensuring the hotel property remains in optimal condition at all times by performing preventive maintenance, addressing repairs promptly, and responding to urgent operational needs. This full-time role requires strong technical skills, hands-on experience in plumbing, painting, door lock repair, room maintenance, and wallpapering, as well as a solid understanding of building systems and hotel maintenance operations. The successful candidate must be able to work independently, prioritize effectively, and maintain the highest standards of safety, cleanliness, and efficiency.

Primary Responsibilities:

General Maintenance & Repairs

Perform routine maintenance on guest rooms, public areas, and hotel facilities, including plumbing, electrical issue observations, carpentry, and painting. Diagnose and repair issues related to door locks, fixtures, furniture, and appliances. Replace or repair wallpaper, drywall, ceiling tiles, and other finishes as needed. Maintain and repair hotel equipment to ensure uninterrupted guest services.

Preventive Maintenance

Conduct regular inspections of all mechanical, electrical, and plumbing systems. Schedule and complete preventive maintenance tasks to avoid costly breakdowns. Maintain detailed records of all maintenance work performed.

Work Order Management

Respond promptly to maintenance requests from guests and hotel departments. Prioritize urgent repairs to minimize guest inconvenience. Ensure all work orders are completed accurately and in a timely manner.

Inventory & Ordering

Maintain proper inventory of tools, equipment, and supplies. Place orders for parts and materials as needed, ensuring cost-effective purchasing. Keep detailed logs of supplies used and items replaced.

Safety & Compliance

Follow all safety protocols and ensure compliance with hotel policies and local regulations. Maintain up-to-date knowledge of emergency systems, including fire alarms, sprinklers, and evacuation procedures. Assist in emergency situations such as power outages, floods, or equipment failures.

Communication & Coordination

Coordinate with the Front Desk, Housekeeping, and Management to address guest concerns quickly. Provide regular updates to the General Manager regarding maintenance priorities, completed work, and pending repairs. Communicate effectively with outside contractors when specialized repairs are required.

Guest Interaction

Respond politely and professionally to guest inquiries regarding maintenance issues. Ensure guest satisfaction by resolving problems promptly and thoroughly.

Additional Duties

Assist with snow removal, landscaping, and seasonal upkeep of the property. Support special projects and hotel renovations when required. Perform other duties as assigned by the General Manager or Maintenance Supervisor.

Qualifications & Requirements:

Minimum 2 years of experience in hotel, residential, or commercial maintenance. Proven skills in plumbing, painting, door lock repair, wallpapering, and general building upkeep. Strong technical understanding of electrical, HVAC, and mechanical systems. Ability to troubleshoot and resolve issues independently. Strong organizational skills with the ability to manage multiple priorities. Basic computer skills for record-keeping and work order tracking. Ability to lift up to 50 lbs and work in various environments (indoors, outdoors, heights). Flexibility to work different shifts, including weekends and holidays. Excellent communication skills in English; French proficiency is an asset. Professional appearance and demeanor in line with the Days Inn brand.

Schedule:

Full-time, 5 days a week, 8-hour shifts. Flexibility in scheduling is required to meet operational needs.

Job Type: Full-time

Benefits:

On-site parking
Ability to commute/relocate:

Nepean, ON K2H 8G3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Minimum 1 year hotel experience required
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 2025-04-10