Job Description

Create exceptional experiences in remarkable destinations

What we offer

True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement.

Summing it up

The maintenance manager is responsible to overseeing the upkeep, repair and efficient operation of all physical assets, including guest rooms, public areas, recreational facilities and back-of-house systems. This role ensures that all maintenance activities align with safety standards, brand quality expectations and guest satisfaction goals. The manager leads a team of technicians and contractors, coordinates preventive maintenance schedules, manages budgets and inventory and responds promptly to urgent repair needs. Strong leadership, technical expertise and a commitment to maintaining a pristine and functional environment are essential for success in this role.

What you'll be doing

Meet and exceed guest expectations by ensuring department provides outstanding service and teamwork. Communicate effectively the departmental daily, weekly and monthly objectives to the team and recognize achievements. Lead, train and grow the culture within the maintenance department, showing support to the team as everyone achieves the quality standards in completion of the daily tasks. Manage the day-to-day activities of the Maintenance team. Create a bi-weekly maintenance schedule using the budgeted labor amounts for the period. Operate the maintenance department in accordance with policies, procedures, annual plans and operating budget. Ensure maintenance deep cleaning project tracking & billing is in place. General maintenance (i.e., Changing light bulbs, drywall repairs etc.). Maintain grounds, vacation homes and buildings according to TKHR policy as well as the Strata Services and groundskeeping contract. Coordinate refurbishment deliveries with maintenance and front desk. Execute all tasks we are contracted to do for the Strata.

Who you are

Valid Driver's License. First Aid, Pool Operator and WHMIS certified. Proficient in Word, Outlook and Excel. Attention to detail. Physical ability to lift up to 50 pounds. Landscaping experience. Mechanical skills. Excellent interpersonal skills and verbal communication. A team player and dynamic leader. A service driven individual dedicated to the guest experience and well-maintained properties. An individual with proven handyman and maintenance experience. Accepts ownership of organizational goals by exploring different opportunities to add value to the company. Ability to work with little supervision and maintain high level of performance. Solid understanding of technical aspects of plumbing, carpentry electrical systems, etc. Interact effectively (i.e., remain positive even when under pressure) with guests, associates, vendors and all levels of management.

Who we are

Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.

This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.