Job Description

Position

Mailroom Clerk

Location

Toronto, Ontario



Mailroom Clerk

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we arent satisfied with keeping pace with todays complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Ricoh is currently looking for a career-oriented individual to manage a high volume mail room and copy centre. In this position, the selected candidate will be responsible for helping to provide entry-level office support services within our customer locations.

The positions primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing mail services, shipping and other office services, as well as document scan/copy/print related tasks.

DUTIES AND RESPONSIBILITIES

• Sorting and distribution of inbound mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site

Entering all accountable mail into the Ricoh Trac portal

Assist with packaging, waybill creation and shipment preparation for a range of couriers on behalf of the customer

Support with maintaining coffee supplies for all kitchens on site * Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery

• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines and inform technician of specific problems
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space

Boardroom correspondence and room setup, based upon the Trac Service Request module or email

Responds to and coordinates all service calls required by customer

May perform filing duties in conjunction with specific client requests * Running reports

• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Other duties as required by manager

Continued

QUALIFICATIONS
EDUCATION & EXPERIENCE:

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre

SKILLS:

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 50+lbs. as necessary

OTHER

• Present a professional image at all times to customers and vendors

About Ricoh Canada

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies\' optimizing their end-to-end business solutions.

Ricoh