Job Description

DEPARTMENT:

SEED & GIFT STORE

POSITION:

Mail Order/ E-commerce Administrator

We are looking for a creative and motivated individual to maintain, improve and grow our mail order and online services.

The successful candidate will be required to:

Be responsible for building positive interactions and relationships with visitors, receive and respond to all incoming orders, phone, email and letter enquires Process all mail order purchases for guaranteed safe delivery, including picking and packing Research and determine shipping procedures and charges for all Gift Store and artisan products Liaise with Canada Post regarding rate or regulation changes and resolving lost and / or damaged items Organize and maintain current documentation, including manuals, forms, information for customs, duty, regulations and exports Manage the e-commerce/POS integration, including sales, products and images Have an eye for design and presentation to assist with staging product for photography and uploading photos for the online store and company newsletter Liaise with Seed and Gift Store director and Public Relations to coordinate company seasonal newsletter including photos and written content Liaise with Info Tech, Arts, and Public Relations departments in regards to Gift Store website content Organize and maintain shipping area in warehouse Manage all non-retail supplies for Gift Store and mail order Balance and approve Canada Post and Shopify manifest invoices Develop and maintain all shipping training material and train sales floor staff for in-store shipping
Provide assistance when needed on sales floor and warehouse along with other duties as required by the needs of the business

Assist visitors with product selection, order placement, returns, shipping and problem resolutions

Successful candidates will possess the following qualifications and demonstrated attributes:

Proficient in MS Word, Excel, Outlook and image editing

Ability to stand for extended periods, traversing stairs, and lifting objects of 40 pounds or less

Manual dexterity for repetitive tasks such cutting, folding, or packaging

Experience in managing Shopify or other e-commerce platforms and digital product inventory

Excellent written and verbal communication skills The ability to remain calm and professional in a fast paced, frequently changing environment Initiative to take on new challenges and learn new skills Exhibit self-confidence, integrity and professionalism Ability to build working relationships, visitor service relationships, and work as part of a team. Experience working in an open office environment, and knowledge of retail business, and e-commerce best practices Self-motivated, takes initiative and able to work without direct supervision Demonstrates effective communication over the phone to guide customers through the ordering process

The successful candidate can look forward to:

A full-time, 40 hours per week, year-round position, commencing at a mutual agreeable date. The position works primarily Monday-Friday. Some evenings and weekend work may be required to react to the needs of the business. Starting from $26.16 per hour. Remuneration will commensurate with the level of responsibility and qualifications of the successful candidate. The position offers a benefits package, a RRSP matching program, 3 weeks' vacation (

plus an additional 2 weeks paid staff holiday during The Gardens closure each year), following a six-month probationary period.

If you are interested in joining the Seed and Gift Store team, please submit your resume and cover letter by Sunday September 29th, 2025, to: The Human Resources Department, The Butchart Gardens Ltd. 800 Benvenuto Avenue, Brentwood Bay BC, V8M 1J8 or email hr@butchartgardens.com or Fax: 250-544-4455. I

nterviews for the shortlisted candidates will be held in mid-October.

We sincerely thank all those who apply, however, only those short-listed will be contacted.

Please note all candidates must be legally eligible to work in Canada

Job Types: Full-time, Permanent

Pay: From $26.16 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Brentwood Bay, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person