Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Lead of Relocation Project Management (RPM) functions as a Moves. Adds, Change (MAC) subject matter expert for the client and serves as the main point of contact for processes, procedures and protocols, including meeting key performance objectives (KPI) & service level agreements (SLA) related to daily service deliveries. This role includes direct reports and operates as a Player/Coach role for the entire team.WHAT YOU\xe2\x80\x99LL DOMove/Project Management

• Manage all project activities on account
• Proactively manage project-related issues on account
• Ensure JLL best practices and policies are being followed
• Provide leadership and guidance in the area of service delivery quality and monitor quality results
• Ensure operations manual is in place and updated on account
• Participate in select planning meetings hosted by the client, JLL teams
• Review project status and tracking reports, process purchase orders and invoices for due diligence and financials
• Identify and address areas of concern regarding potential liabilities and risk
• Ensure project processes are managed in accordance with the client\xe2\x80\x99s and JLL policies and procedures
• Evaluate vendors to ensure compliance with the standards of performance
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.

Client Communication and Management

• Understand and manage client expectations, interact positively with client, provide diplomatic, constructive and productive feedback to accomplish end result
• Establish regular communication channels with client and partners to obtain feedback and provide team updates
• Coordinate smooth staff transition with the client and stakeholders when needed
• Ensure customer satisfaction with MAC services.
• Develop strong client relationships and ensure services are delivered with quality. Directly responsible for enhancing and maintaining existing client relationships and by developing new relationships.

People Management, Leadership, and Teamwork

• Be directly responsible for attracting, retaining, developing and managing a team of people (4 or more) who are involved with a specific set of clients, functions, business unit or projects
• Recommend and/or take actions regarding team talent (with involvement of HR; Sr. Team Lead, or RMD)
• Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicable
• Sponsor an internal activity or group focused on improvement of job knowledge, skills, and abilities
• Conduct bi-annual IPMP reviews
• Review, revise, reconcile and verify invoices within the timeframe specified by accounting
• Manage, review and approve all reports for submittal to client
• Assure completeness of all internal project administrative close-out activities
• Manage the KPI process as applicable

Talent Management

• Provide recommendations regarding additional training and development of personnel
• Directly responsible for attracting, retaining, managing and developing talent for the team, providing career guidance and coaching
• Function as a subject matter expert for a specific product or service
• Identify key win themes, develop detailed scopes of work and approach
• Participate in industry, networking, and educational events; with confidence, represent JLL\'s core business
• Partner with business line leaders on growth of account
• Act as Subject Matter Expert as needed to support growth.
• Ensure that all projects comply with Cost Savings, and Value Add\'s.
• Optimization of Relocation Project Management processes and people to achieve reductions in cost and increase productivity
• Support the development of metrics, incorporate into product guidelines
• Understands, assesses and mitigates risks and outcomes affecting the SL
• Miscellaneous
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
• Any and all other duties and tasks assigned.

WHAT WE\xe2\x80\x99RE LOOKING FOR

• 2 years+ as Sr. Move Manager or related experience
• 6 - 10 years of facility, project or construction related experience in a Corporate Real Estate environment.
• Background in project management, construction management, architecture or project strategy planning is desirable.
• Proficient in FM: Systems move management module and/or facilities management system.
• Strong Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies.

Other abilities

• Has successfully managed relocations involving over 500 employees.
• Background in project management, construction management, architecture or project strategy planning is desirable.
• Organizational skills with the ability to identify and manage priorities.
• Excellent written and verbal communication skills
• Detail oriented
• Flexibility with work hours and travel as needed.
• Ability to multi-task and work both in a team and independently
• Strong working knowledge of architectural drawings and furniture and space planning concepts
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Highly organized with strong analytical skills
• Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
• Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
• Capacity to deal with ambiguity and address complex problems
• Physical work requirements and work conditions
• Position may work primarily at client site or project location with potential daily client and contractor interaction.
• Position may require after hours and weekend work in support of project delivery.
• Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
• Travel as needed

WHAT\xe2\x80\x99S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:Remote \xe2\x80\x93Toronto, ONIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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