Job Description

Greeting everyone,

I don't know what time that you will be reading this because this morning like every other morning, 10,000 baby boomers became senior citizens.

As you were opening your door to start your day, ten thousand other doors swung open revealing families

quietly grappling with the

complex, deeply personal challenges of aging

. Behind these doors are distinguished retirees, accomplished professionals, and devoted adult children--each seeking the peace of mind that comes from knowing their loved ones are cared for with

precision, dignity, and grace

.

At

Veritas Private Care & Wellness

, we believe no family should navigate these moments alone.

We were founded to be the

trusted solution for distinguished, globally minded retirees

and their families--delivering

world-class private care, expert health navigation, and luxury wellness services

in the comfort of home.

We are seeking a

Client Experience & Business Development Lead

to join our mission and help us

deliver peace of mind and unmatched service

to both our clients and our team.

Your Mission

As our

Client Experience & Business Development Lead,

you will bridge

business development/marketing, care operations, client satisfaction, and team support

, ensuring that every interaction reflects the

luxury experience

Veritas is known for.

For Families and Clients

Conduct in-home or virtual level of care assessmentsand wellness check-ins. Guide families in understanding their care options and navigating complex health needs. Design personalized care and wellness pathways aligned with the Veritas SignatureCARE(TM)model. Provide patient and family educationto enhance understanding, safety, and peace of mind. Serve as the clinical liaison to physicians, rehabilitation teams, and hospital discharge planners.

For Staff and Internal Clients

Coordinate hiring, lead orientation, coaching, and ongoing professional developmentfor caregivers. Ensure every team member is aligned with Veritas' excellence standards and service rituals. Provide field support, case updates, and mentorship to nurses and PSWs. Champion the culture of Grace, Trust, and Distinctionwithin the Veritas team. Support and empower caregivers and personal service workers by ensuring they have the tools, schedules, and communication needed to

deliver excellence

. Foster a culture of

trust, respect, and growth

, ensuring team members feel valued and inspired. Match caregivers with clients to create

ideal pairings

for long-term satisfaction and success.

For Referral Sources and the Community

Build professional relationships with physician offices, rehabilitation centers, and home health agencies. Deliver educational presentations to referral partners on private care solutions and clinical collaboration pathways*.
Represent Veritas at health and community events as a trusted nurse advisor.

Operational Integration

Collaborate with leadership to refine processes, elevate service consistency, and measure satisfaction. Support quality improvement, compliance, and reporting systems. Participate in strategic initiatives that advance Veritas' brand and client experience excellence.

Behind the Scenes:

Keep operations running smoothly by coordinating schedules, human resources, and reporting. Support PSWs in the field and provide emergency in home care support Partner with leadership to maintain

high standards of service and efficiency

. Support light marketing and community outreach to strengthen our brand in the community.

The Ideal Candidate

We're looking for someone who is:

Experienced in

gerontology, nursing, social work, occupational therapy, physical therapy, or healthcare administration

.

Empathetic and professional

, with exceptional communication and relationship-building skills. Organized, detail-oriented, and tech-savvy, able to manage systems and schedules with ease. Passionate about

luxury service and excellence

, with a commitment to going above and beyond.

Why Join Veritas?

Work with a

highly respected, premium care agency

serving families who expect the best. Step into a role with

ready-made systems, marketing materials, and full operational support

. Experience the

joy of meaningful work

, where every action improves someone's quality of life. Enjoy flexibility with a part-time schedule and opportunities for growth as the company expands.

How to Apply

If you're ready to help us serve families with distinction:

Send your

name

, An

email address

you check regularly, and A

phone number

where you can receive calls and texts.
We will reach out quickly from a

438-500 number

to schedule a conversation.

This is a

quick-hire opportunity

for the right candidate to make a lasting impact.

==============================================================

Bonjour a toutes et a tous,

Je ne sais pas a quel moment vous lirez ces lignes, mais ce matin--comme chaque matin--

10 000 baby-boomers sont devenus des aines.

Alors que vous ouvriez votre porte pour commencer votre journee,

dix mille autres portes se sont ouvertes

, revelant des familles confrontees, souvent en silence, aux defis profonds et personnels du vieillissement.

Derriere ces portes se trouvent

des retraites distingues, des professionnels accomplis et des enfants devoues

, tous en quete de cette tranquillite d'esprit qui vient du fait de savoir que leurs proches sont pris en charge avec

precision, dignite et grace.

Chez

Veritas Private Care & Wellness

, nous croyons qu'aucune famille ne devrait traverser ces moments seule.

Nous avons ete fondes pour etre

la solution de confiance des retraites modernes et de leurs familles

-- en offrant des services de soins prives haut de gamme, une expertise en navigation de sante et des services de bien-etre de luxe, directement a domicile.

Votre Mission

En tant que

Chef de l'Experience Client et du Developpement des Affaires

, vous agirez comme un

pont entre le developpement des affaires, la satisfaction client, les operations de soins et le soutien de l'equipe

, afin que chaque interaction reflete

l'experience de prestige et d'excellence

propre a Veritas.

Pour les Familles et les Clients

Effectuer des

evaluations du niveau de soins

et des suivis de bien-etre a domicile ou virtuellement. Guider les familles dans la

comprehension de leurs options de soins

et les aider a naviguer dans des besoins de sante complexes. Concevoir des

plans de soins et de bien-etre personnalises

, alignes sur le modele Veritas SignatureCARE(TM)*.
Offrir

education, soutien et tranquillite d'esprit

aux patients et a leurs proches. Servir de

liaison clinique

aupres des medecins, des equipes de readaptation et des planificateurs de conge hospitalier.

Pour le Personnel et les Equipes Internes

Superviser le

recrutement, l'orientation et le developpement professionnel

des preposes et des soignants. Veiller a ce que chaque membre du personnel incarne les

standards d'excellence et les rituels de service

de Veritas. Offrir un

soutien sur le terrain, du mentorat et des mises a jour de cas

aux infirmieres et PAB. Promouvoir la culture de

Grace, Confiance et Distinction

au sein de l'equipe Veritas. Jumeler les soignants et les clients pour des

partenariats durables et harmonieux.

Pour les Partenaires et la Communaute

Developper des relations professionnelles avec les

cliniques medicales, centres de readaptation et agences de soins a domicile.

Donner des

presentations educatives

aux partenaires de reference sur les solutions de soins prives et les voies de collaboration clinique. Representer Veritas lors

d'evenements communautaires et de sante

en tant que conseiller infirmier de confiance.

Integration Operationnelle

Collaborer avec la direction pour

ameliorer les processus, renforcer la coherence du service et mesurer la satisfaction.

Soutenir les systemes de

qualite, de conformite et de rapports.

Participer aux

initiatives strategiques et marketing

visant a faire progresser la marque Veritas. Assurer la

coordination des horaires, des ressources humaines et du suivi administratif

pour un fonctionnement fluide. Fournir au besoin un

soutien clinique d'urgence a domicile.

Profil Ideal

Vous etes :

Diplome(e) ou experimente(e) en

gerontologie, soins infirmiers, travail social, ergotherapie, physiotherapie

ou

gestion des services de sante.

Empathique, professionnel(le), avec d'excellentes

competences en communication et en relations interpersonnelles.

Organise(e), rigoureux(se) et

a l'aise avec les outils technologiques.

Passionne(e) par le

service haut de gamme et la recherche constante de l'excellence.

Pourquoi Joindre Veritas

Integrez une

agence de soins prives de prestige

, au service de familles qui recherchent le meilleur. Profitez de

systemes, outils et supports operationnels deja en place.

Vivez la

joie d'un travail porteur de sens

, ou chaque action ameliore la qualite de vie d'autrui. Beneficiez d'une

grande flexibilite

avec un horaire a temps partiel et de

reelles perspectives d'evolution

a mesure que l'entreprise grandit.

Comment Postuler

Si vous etes pret(e) a nous aider a servir les familles avec distinction :

Veuillez envoyer :

Votre

nom complet

Une

adresse courriel

que vous consultez regulierement Un

numero de telephone

(ou nous pouvons vous appeler ou vous envoyer un message texte)
Nous vous contacterons rapidement

a partir d'un numero commencant par 438-500

pour planifier une entrevue.

C'est une

opportunite d'embauche rapide

pour le ou la candidat(e) ideal(e) desireux(se) de faire une reelle difference.

Job Type: Part-time

Pay: $27.00-$30.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Dental care Employee assistance program Life insurance Mileage reimbursement On-site parking Store discount Vision care
Work Location: In person