The selected candidates will be a part of a broader internal outreach team as well as the broader community outreach services.
As part of the Social Diversion Team, workers will respond to calls to assist individuals, many of whom are homeless or marginally housed, who are in a crisis, often related to intoxication or mental health concerns. Workers must assess situations, identify required needs, and transport individuals to appropriate services.
The key function of this position is to provide support to clients referred by the public or emergency services to the Social Diversion Team. Workers will assist through interventions to divert inappropriate use of medical and police services and support individuals to make appropriate service connections.
The Safe Harbour Social Diversion Team will be part of a partnership involving Red Deer Non Emergency, AHS Street Connect, partnering agencies and will work closely with Emergency Medical Services (EMS) and Police services. Collaboration is a key component of this position.
KEY AREAS OF RESPONSIBILITIES:
Individuals must have the ability to function in high-pressure situations and respond quickly to individuals in crisis
Conduct risk and needs assessments and safety planning to reduce potential threats and retaliation
Provide on call crisis intervention by minimizing the harm to the individual and others, and assisting the individual to connect to appropriate supports
Make appropriate supported referrals to housing, health and community services and provide advocacy support services with individuals
Operate the Social Diversion Van to provide safe and timely transportation for individuals that may be experiencing crisis
Follow up and coordinate with other service providers to ensure clients are referred to appropriate supports
Develop and maintain productive working relationships with program partners and other community agencies
Qualifications:
Education: LPN
Degree or Diploma.
Skills, Abilities and Attitudes:
Able to solve problems for clients quickly, creatively and ethically
Able to work in a respectful and client-centered manner
Understand how to employ de-escalation techniques
Flexible and adaptable to change
Attention to detail and excellent organizational skills and ability to multi-task
Works with initiative, commitment and enthusiasm; physically fit
Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
Familiar with entering data into databases, such as the Efforts to Outcomes system
Able to plan and make decisions in a timely, organized and appropriate manner
Experience and other requirements:
At least two years' experience delivering community-based services
Knowledge of evidence-based practices, motivational interviewing and cognitive behavioral techniques
Experience networking with a range of partners and stakeholders
Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Indigenous population
Must have a valid class 5 license, and clean driver's abstract
Successful applicants are required to submit a clear criminal record and vulnerable sector check
Job Type: Casual
Pay: $26.30-$44.58 per hour
Expected hours: 3 - 40 per week
Work Location: In person
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