Job Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada\'s most pressing health care challenges. We are one of Canada\'s Most Admired Corporate Cultures, one of Canada\'s Top 100 Employers, Canada\'s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We\'re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Personal Insurance Advisor
Department: Individual Sales
Competition: 86117
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: St. John\'s- In Office
Salary: Competitive Compensation Package
Reports To: Team Leader

What\'s in it for you?
The insurance business isn\'t just about claims - it\'s about people and building strong relationships while allowing us to assist the member with all their health insurance needs. Engaging our members is more than giving the member what they expect; it\'s about exceeding their expectations. We are looking for a Personal Insurance Advisor who is empowered to support and engage our members through every interaction while strengthening our Individual Business. The Personal Insurance Advisor is responsible for retaining and growing the Individual business by providing Health and Travel solutions to new and existing customers, following an established process. In this role your priority tasks include handling walk in inquires at our Benefits+ Location, supporting Benefits+ Specialists with questions pertaining to Individual lines of business, overall accountability for the shared email queue and coverage for our Sales and Retention call queues as required.

Your every day with us:

• The face of Medavie to interact with existing and potential new members to assess their coverage needs. Utilizing strong listening and problem-solving skills;
• Have a strong understanding of Individual Health, Travel and Life products, services and benefits.
• Conducting thorough needs analysis to sell appropriate Health, Travel or Life products to clients.
• Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products in person;
• Communicate effectively both verbally and written through phone and email inquiries.
• Responding to client questions and concerns, including in-person, inbound calls and outbound follow-up activity, communicating final decisions before placement of policy and working with clients to resolve any post-sale service issues.
• Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
• Work independently and as part of a team to encourage a positive environment;
• Meet personal and team targets.
• Manage shared email inbox within established turn-around targets.
• Provide coverage for Sales and Retention queues as required.

What you need to succeed:

• Obtaining a Provincial Life, Accident & Sickness license within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees.
• You like helping people and have a proven commitment to the delivery of superior sales, customer service and retention;
• Proven ability to apply sales techniques to influence buying decisions, overcome objections and retain accounts;
• You are an excellent communicator - through email and phone, you are clear, concise and friendly;
• A strong desire to succeed, driven by individual results within a team-based environment;
• Self-directed and goal-oriented with a sense of accountability and resourcefulness;
• Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
• Ability to quickly analyze problems and initiate effective resolutions;
• Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously;
• Post-secondary education in Sales and/or Business or equivalent;
• 1-2 years of experience in Sales and/or Retention in the insurance industry.

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross