Job Description

Jacqueline discovered FAMILY working at TJX

The outpouring of care and support makes TJX different than anywhere Jacqueline has worked before. We think you\'ll find an environment that embraces you, too.

What you\xe2\x80\x99ll do

It\xe2\x80\x99s safe to say, there\xe2\x80\x99s no shortage of variety in what we do.

As a Customer Service Uniformed Security Agent, here are some key accountabilities of the role:

• Actively support the store in a TJX Canada provided uniform.
• Detect and prevent people to commit theft and fraud against TJX stores and facilitate their civil and criminal prosecution, if needed (Incident reports, submitting reports to police, attend court and testify, as required)
• Respond to pedestal alarms and provide customer service.
• Acknowledge and greet customers.
• Excellent verbal and written communication and are comfortable professionally communicating (acknowledging and greeting) with customers.
• Operate CCTV equipment and/or floor walking to surveille store activity.
• Assist and support Store Investigators during suspect apprehensions (may involve physical intervention, use of restraints).
• Work along with our Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external loss from repeat offenders and/or organized groups.
• Report alert signals and support our Regional Internal Investigators on internal dishonesty investigations.
• Report issues and support our Supply-chain Investigators regarding possible losses related to the supply chain.
• Work alongside our Loss Prevention Remote Investigators to identify, report and file external incidents with law enforcement.
• Support District Loss Prevention Managers by reporting possible shrink opportunities within their stores.
• Work with and report directly to a Store Investigations Supervisor, from within the Loss Prevention department.
• Possibility of travel to support multiple stores and/or markets.

Work Schedule

We aim to create a great work-life balance with our scheduling. Here is what working with us looks like:

• As this is a Full Time Position, we do require the availability to work a 37.5-hour work week, guaranteed throughout the year. This involves working retail hours, including weekdays, weeknights, and weekends.
• Parking fees reimbursed
• Mileage paid, where applicable
• Opportunity to work in a team environment.
• Scheduling in advance to help maintain a good work-life balance

Mandatory Requirements

To begin your career with us, we require the following:

• Minimum High School diploma or equivalency
• Retail Loss Prevention, Military, Security, Law Enforcement/Justice Studies students, or other related experiences or studies is welcomed.
• Background check and references required

License/Certification:

• A provincial security license is required to be employed in this position where applicable.
• Valid driver\xe2\x80\x99s license preferred (may vary by market), with access to a vehicle and good driving record.

What you\xe2\x80\x99ll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive, and diverse culture
• Comprehensive and specialized training focused on safety and on-the-job resources to enhance your development
• Competitive salary and annual merit review
• RRSP contribution plan matching.
• Extensive health benefits (Health, Dental and vision), effective immediately, including an additional healthcare spending account.
• Three weeks\xe2\x80\x99 vacation with option to buy an additional week through our Vacation Trade Program
• Possibility of Overtime
• Flexible schedules to meet the needs of the business.
• Provincial security licensing training and annual fee reimbursement
• Career Growth Opportunities
• Company provided equipment including cell phone, laptop and various other tools.
• Tuition reimbursement to support your career progression up to $5000 annually for eligible studies
• Associate discount for yourself and eligible family members at all TJX Canada locations and double discount events throughout the year
• Associate and Family Assistant Program to support healthy living
• A variety of internal health and well-being resources

Posting details

• Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to applying. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you\xe2\x80\x99ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email

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