Job Description

SUMMARY

The Key Account Representative is responsible for managing and growing assigned customer accounts by delivering reliable service, building strong relationships, and developing a deep understanding of their customers' freight needs. You'll be the daily point of contact for your accounts, working with internal teams to ensure accurate pricing, timely execution, and quick problem resolution. As you gain experience, you'll develop account-specific knowledge and identify opportunities for growth and efficiency.



This role is a key part of Q-Line's customer success strategy and a strong foundation for future advancement in account leadership.

KEY REPONSIBILITIES

Customer Relationship Management

Build trust with assigned customers through consistent communication and follow-through Be responsive to day-to-day needs and challenges

Freight Coordination & Pricing Accuracy

Learn the unique requirements of each customer's freight Ensure timely quoting and accurate pricing Collaborate with internal teams to support execution and resolve issues

Account Growth & Business Development

Develop account-specific knowledge and industry insight Build the skills needed to support strategic growth initiatives and future roles Identify areas for increased efficiency and account growth Actively pursue new business opportunities Build industry and customer-specific knowledge

Additional Responsibilities

Support team and organizational goals through other assigned duties

REQUIRED QUALIFICATIONS

Business Administration Certificate (required) CCLP designation (preferred) 2-3 years of sales experience

KNOWLEDGE, SKILLS & ABILITIES

Strong communication and customer service skills Effective negotiation and problem-solving ability Proactive in identifying and resolving challenges Understanding of the transportation industry, including equipment and operations Proficient in Microsoft Word and Excel Good judgment and decision-making within established procedures

Why Join Us?

At Q-Line Trucking, we believe people are the heart of what we do. Our culture is built on collaboration, integrity, and investing in our team. When you join Q-Line, you become part of a company that values professional growth, celebrates contributions, and is committed to making a positive impact--on the road and in the workplace.





Join a team that's passionate about what we do and driven to do it well!