Job Description

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers while ensuring efficient operations within our warehouse and supply chain processes. This role requires strong communication skills, a solid understanding of logistics, and the ability to analyze data effectively.

Duties

Respond promptly to customer inquiries regarding orders, shipping, and product availability. Manage order fulfillment processes, including shipping and receiving activities. Collaborate with warehouse management to ensure accurate inventory levels and timely deliveries. Utilize transportation management systems and warehouse management systems to track shipments and optimize logistics. Assist in procurement activities, including sourcing materials and managing vendor relationships. Analyze data related to demand planning, pricing, and freight costs to improve service levels. Participate in process improvement initiatives aimed at enhancing customer satisfaction and operational efficiency. Maintain accurate records in ERP systems such as AS400 and CMMS. Support e-commerce operations by managing online orders and ensuring timely processing. Communicate with clients regarding outstanding receivables through telephone and email communications. Respond to customer requests, provide statements, invoice copies. General administrative responsibilities as required - document filing, matching invoices and billing. Answer Phone calls on billing and invoices from customers when needed.

Profile:

Post-Secondary Education.
Administrative/Customer Service experience.
Transportation/Logistics experience an asset.
Excellent computer skills; knowledge of Word, Outlook and Excel.
Exceptional communication and written skills.
*Creative thinking and problem solving skills.

*Ability to work independently as well as part of a team.

*Strong analytical and organizational skills, detail oriented.

*Strong interpersonal and client service skills.

Qualifications

Previous experience in customer service or a related field is preferred. Knowledge of warehouse distribution processes, including shipping & receiving, order fulfillment, and inventory management. Familiarity with supply chain concepts such as 3PL (third-party logistics), freight handling, and demand planning is a plus. Strong data analysis skills with the ability to interpret metrics related to performance and efficiency. Experience with procurement processes, including pricing strategies and sourcing materials. Proficiency in using various software applications related to logistics, including ERP systems. Ability to work effectively in a fast-paced environment while maintaining attention to detail. A background in packaging or warehouse experience is advantageous.
Job Type: Full-time

Pay: $19.00 per hour

Benefits:

Casual dress Dental care On-site parking Vision care
Ability to commute/relocate:

Scarborough, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

How many languages do you speak? Are you comfortable with $19/per hour?
Experience:

Logistics Trucking: 1 year (required)
Work Location: In person