Job Description

Nuovo Parts Inc. is an innovative service company that supplies field services, parts, and repair for a wide range of industrial reciprocating and centrifugal equipment throughout its lifecycle. Spare parts are more than SKUs in a warehouse, they are the currency of good machine health. Without them, operators are forced to solve problems in dramatic ways. Nuovo views the logistics and services associated with those spare parts as every bit as important as the repair philosophy and manpower required to solve problems. Parts Services is our core passion at Nuovo, so our clients can focus on executing their business objectives. Coordination with our field and shop teams isn't a luxury we provide, it's simply an expectation based on our commitment to honest and common-sense service. Nuovo officially supports several major OEMs and other legacy brands with an official designation. We are proud to be a solution provider for the Air Products Rotoflow fleet, the Lufkin power transmission fleet.



Founded on the principles of professionalism, experience, and superior customer service, Nuovo provides a service offering that is done right the first time to minimize downtime and that is completed by a team that demonstrates zero-incident safety practices. Our commitment to servicing our clients is the foundation of long-term and respectful working relationships. Our clients choose us for our highly qualified staff, with their deep body of knowledge and value-added work ethic. Our people are the backbone of our success, providing consistent quality and a transparent approach.



For further information about our company, please visit blackstoneindustrial.com



We are currently recruiting for an energetic, meticulous individual to join our team as a Logistics Coordinator to help contribute to our exciting growth. The Logistics Coordinator will apply their passion for customer service to facilitate the movement of all types of freight across all modes of transportation.



You will process routine to complex global shipping transactions. Perform duties related to document preparation and traffic coordination of import and export goods. Work independently as part of the Customs & Logistics team. Bring your amazing organizational skills paired with accuracy and speed to work daily. Stay up to date with regulatory changes. Adapt quickly to the ever-changing environment in this fast-paced department.

Key Tasks

Receive, review, and process import/export documentation from vendors and customers. Confirm terms/acceptance of shipping with Importer of Record. Communicate with worldwide offices/agents regarding proper documentation for shipments. Work with customs brokers to obtain customs release and other government agency releases as appropriate. Process delivery of cargo, invoicing client/brokerage team, updating tracking system and collection of receivables. Provide customers with pre-alert and daily updates on status of their shipment and referring them to a higher-level authority when questions are beyond scope of responsibility Advise department Supervisor/Manager of any transaction problems or irregularities. Report any cargo damages and prepare preliminary claim to all parties involved. Negotiate with carriers to obtain optimal freight rates while establishing and maintaining service relationships Collaborate with stakeholders to ensure efficiency, effectiveness, and excellent customer service Ensure shipping guidelines are adhered to according to customer requirements and specifications Coordinate shipments and communicate booking information and instructions Determine terms and conditions for freight lanes, while ensuring carrier confirmation and shipment verifications Track accessorial and detention charges and update the internal transportation management system Participate in tracking and tracing of loads Communicate with carriers to monitor freight movement and escalate issues with unresponsive carriers Maintain positive customer relations by updating customer websites with load information Work as a part of the team to ensure every shipment is completed without errors Help grow the business by building quality relationships with customers through learning their needs, and consistently exceeding their expectations. Proactively search out new carriers in order to increase our carrier base and develop better options for customer's shipments. Ensure prompt collection of proof of delivery documentation to support invoicing process. Process Supplier invoices to create pre-alert packages for our Customs Broker Classify products with HS code if missing (depending on knowledge) File CERS within timelines Obtain quotes for courier, air, truck, ocean for inbound & outbound flow Additional duties as required

Attributes

Capable to make informed judgments and to generate practical, timely solutions Flexibility to assist other team members in their roles and provide additional coverage as needed Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions Readiness to continuously focus on identifying and meeting customer current and future needs Readiness to provide alternatives and optimized solutions to the Customer Ability to establish a successful long-term business partnership with internal and external customers High priority for teamwork Time management (monitoring performance against deadlines and milestones) Act as a Role Model for Group Values and fully adhere to the Code of Conduct High commitment and positive attitude in the face of setbacks and obstacles

Qualifications

Post-Secondary Education or currently working on supply chain or logistics degree or designation. College courses in supply chain logistics, international transportation, or a related field of study, an asset 3 years plus working experience in the industry Intermediate Logistics knowledge and familiar with Incoterms2020, CIFFA an asset Relevant industry experience in Freight Forwarding, Customs Brokerage, or Supply Chain Logistics, an asset Strong basic to intermediate Customs knowledge, CCS an asset Basic accounting knowledge an asset Strong computer skills in Microsoft Office, ERP and ability to learn other software as required Excellent communication skills, verbal & written Strong problem-solving skills Ability to adapt to new situations quickly English fluency (written and spoken) * Other languages - Italian, Spanish, Portuguese, an asset