Job Description

About us

New Century Transport is a well-established dry freight carrier with a fleet of over seventy trucks, operating across the western United States and Canada.

We are looking for a

customer service professional

who is eager to transition into the

logistics industry

. If you have strong communication skills, enjoy problem-solving, and thrive in a fast-paced environment, this role is a great opportunity to build a long-term career in logistics.

Job profile:

Coordinate with customers and drivers for efficient load deliveries.

Independently resolve customer issues and address drivers' queries.

Ensure timely closing of loads and conduct check calls for status updates.

Proactively identify and address delays in load pickup/delivery.

Answer calls, manage paperwork, and input data into the system.

Collaborate with cross-functional teams for streamlined operations.

Skills and Qualifications:

2-3 years of experience in customer service, call center support, or client relations At least 1 year of experience in similar role Customer service-oriented with strong problem-solving skills. Attention to detail and ability to multitask in a fast-paced environment. Excellent communication skills and ability to work independently. Quick learner with adaptability. Proficient in computer skills.

Language Requirements:

Fluency in English; proficiency in Punjabi or Hindi is essential.

We Offer:

Opportunities for professional growth.

Friendly work environment.

Competitive salary and benefits above industry standards.

Extended health benefits.

Job Type: Full-time

Pay: $38,000.00-$45,000.00 per year

Benefits:

Dental care Extended health care Paid time off
Application question(s):

Have driving license to drive Able to work on weekends Able to start early
Language:

Punjabi or Hindi (required)
Work Location: In person