Job Description

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.



JOB SUMMARY



Our Logistics Coordinator position plays an integral role as part of a team dedicated to the organization and delivery of our day-to-day operations. This role also has the responsibility of communicating with clients, delivery teams and customers. This role also includes generating and reviewing different reports and trackers to ensure daily operations run smoothly and efficiently through good planning and organizational skills, as well as a high standard of customer service.

SHIFT:

MONDAY TO FRIDAY 9:00AM-5:30PM

PAY RATE:

$24-$26 AN HOUR

MAJOR DUTIES AND RESPONSIBILITIES:

Communicate and coordinate with delivery teams, clients, and customers to ensure operational excellence on a day-to-day basis. Ensuring Delivery partners are adhering to both client's and Metro's SOP/KPI requirements. Generate and review reports to identify trends and gaps for continuous improvement of KPI and delivery team's performance. Collaboration, development and updating all delivery training materials and improvement programs. Provide a high standard of customer service to resolve customer escalations and troubleshooting problems. Create and maintain excel trackers for special accounts, important orders, etc. Communicate and collaborate with other departments of the company to assist with order status, escalated deliveries and product or property damage claims. Perform other tasks as needed as they pertain to our day-to-day operations.

EDUCATION/EXPERIENCE:

Proficiency in excel- Using Excel for process improvement and Tracking efficiency is a MUST.

( Vlookups, Pivot Tables, Formulas )

Ability to interpret data to support operational decisions. Experience with routing software Experience with building truck routes, specifically pertaining to 2 person, big and bulky home deliveries. Experience in logistics/supply chain. Excellent Customer service experience. 1-2 years of admin/coordinator experience. Appliance delivery experience would be an asset.

CORE COMPETENCIES:

Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.