Job Description

Logistics Coordinator - Join Our Team

Tecnet - Delivering Best-in-Class IT Solutions Since 1974

About Us

Tecnet is Canada's longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we're committed to supporting communities across urban and rural areas with high-quality IT solutions.

Learn more about us at www.tecnet.ca.

Role Overview

As a

Logistics Coordinator

at Tecnet, you will play a critical role in supporting the efficiency of our operations and ensuring exceptional service delivery at our

Vancouver office

. This dynamic position involves coordinating logistics activities across shipping, receiving, quoting, warranty processing, and inventory management.

You'll serve as a key liaison between our internal teams and external partners, including vendors, couriers, and customers. Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, deadline-driven environment.

Why Work with Us?

Legacy of Excellence:

Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.

Career Development:

We prioritize your professional growth with opportunities for training, certifications, and skill development.

Diverse Challenges:

Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.

Work-Life Balance:

Enjoy flexible hours, a supportive team culture, and a healthy balance between your work and personal life.

Schedule

This is a full-time permanent position with 8-hour shifts from Monday - Friday for a total of 40 hrs weekly.

What we Offer

Competitive Salary:

$45,000.00-$55,000.00

per year. Salary commensurate with experience

High Value Benefits:

Extended Health Care Dental & Vision Care RRSP Paid Time Off On-Site Parking

Eligibility for benefits begins following six months of employment.

What You'll Do

Frontline Support:

Assist walk-in depot customers, log service requests, and coordinate depot technician scheduling to ensure prompt service.

Shipping & Outbound Logistics:

Prepare shipments to vendors and ASCs--including warranty returns, DOA items, and stock replenishments--by creating shipping labels, packaging items, and updating logistics systems.

Receiving & Inbound Logistics:

Receive all incoming packages, verify contents, update inventory systems, and follow up on any missing or incorrect items with technicians and vendors.

Quoting & Pricing:

Communicate quotes to clients clearly and professionally, confirm warranty details, calculate pricing and shipping costs, and enter quotes into platforms like HSS and Maximo.

Warranty Coordination:

Validate warranty coverage, identify and confirm part numbers (FRUs), submit claims through manufacturer portals, and track progress through to resolution.

Inventory Management:

Maintain accurate inventory by tagging, counting, and organizing stock items, updating inventory systems, and supporting monthly government and healthcare reporting.

ASC & Vendor Support:

Replenish redirected parts, assist Authorized Service Centres (ASCs) with general logistics needs, and help source compatible components.

Order Fulfillment:

Manage order queues (RMA, P1, Q1, replenishments), escalate backorders as needed, follow up on ETAs, and ensure timely order processing and system updates.

What You Bring

Strong organizational skills and ability to prioritize effectively Excellent verbal and written communication skills Technical aptitude and eagerness to learn Strong problem-solving abilities, particularly in logistics and supply chain issues Comfortable working independently and collaboratively in a team environment Proven customer service skills and a solutions-oriented mindset

Key Success Metrics

Timely and accurate processing of parts and service requests Strong collaboration with internal teams to ensure smooth field operations Aligned with Tecnet's mission, vision, and values Positive, service-oriented attitude Willingness to take initiative and adapt to new responsibilities
Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Application question(s):

Are you currently living in or moving to Vancouver, BC?
Experience:

Customer service: 1 year (preferred) Logistics: 1 year (preferred)
Work Location: In person