Job Description

Job Overview

We are seeking a dedicated and enthusiastic Attendant to join our team in a dynamic hospitality environment. The ideal candidate will have a passion for providing exceptional customer service and creating memorable experiences for our guests. This role involves engaging with guests, assisting with their needs, and ensuring that all aspects of their stay are enjoyable and comfortable.

Duties

Greet guests warmly upon arrival and provide assistance with check-in and check-out processes at the front desk. Respond promptly to guest inquiries and requests, ensuring a high level of customer satisfaction. Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests. Assist in managing reservations, including modifications and cancellations as needed. Handle guest complaints or concerns with professionalism and empathy, striving for resolution. Collaborate with housekeeping and maintenance teams to ensure rooms are ready Uphold cleanliness and organization in the front desk area and lobby. Perform additional duties as assigned by management to enhance guest experience. Clean rooms customer service - serve customers in the cafe

Qualifications

Previous experience in hospitality or hotel environments is preferred but not required. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Excellent communication skills, both verbal and written. Ability to work effectively in a team-oriented environment while also being self-motivated. Proficient in using computer systems for reservations and guest management. Flexibility to work various shifts, including weekends and holidays as needed. Join us in delivering outstanding guest experiences through your commitment to hospitality!
Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 30 per week

Work Location: In person