Job Description

Our associates celebrate lives. We celebrate our associates.


Consider the possibilities of joining a Great Place to Work!


Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Work closely with your General Location Manager Carolyn Penosky and other Market Leadership Develop an annual business plan and budget as well as financial, production and revenue goals Be accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime

Operations

Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location's operating practices comply with applicable federal & state regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor's responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered

People Development

Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary; writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership

MINIMUM

Requirements

Certification/License

Requires a Funeral Director Licence Technical schooling diploma Funeral Services/Mortuary Science Bachelor's degree in Mortuary Science

Experience

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Conditions

Work Environment

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Work indoors and outdoors during all seasons and weather conditions Care center personnel may have exposure to various chemicals and fluids Cemetery personnel may have exposure to chemicals and equipment Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families Personal safety equipment/appropriate attire required for cemetery or crematory environment

Work Postures

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Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands

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Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

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Working beyond "standard" hours as the need arises Travel up to 25%

Postal Code: S7H 0S5
Category (Portal Searching): Operations
Job Location: CA-SK - Saskatoon